Business Analyst

3 weeks ago

Brisbane, Queensland, Australia Talent Full time

Shape the Future of Digital Customer Engagement

We're seeking an experienced Digital Business Analyst to join a fast-paced digital team driving the next evolution of customer-facing mobile and web platforms. This is an exciting opportunity to contribute to the design and delivery of seamless digital experiences for a leading commercial brand that's putting customers at the heart of everything we do.

About the Role

As a Digital Business Analyst, you'll work across mobile app and B2C digital initiatives, supporting the discovery, definition, and delivery of innovative digital solutions. Collaborating with stakeholders across product, design, development, marketing, and customer service, you'll help translate customer needs into scalable, user-centric digital features.

You'll be a key player in an agile, product-led environment, helping us bring to life intuitive mobile and web journeys that engage users, streamline experiences, and drive measurable value.

Key Responsibilities

  • Elicit and document business requirements, user stories, and customer journeys for digital and mobile initiatives

  • Collaborate with UX/UI designers and developers to ensure solutions are user-friendly, feasible, and aligned to business goals

  • Engage with stakeholders to understand and prioritise business needs and customer pain points

  • Participate in backlog refinement, sprint planning, and agile ceremonies

  • Analyse and map current vs future state digital processes

  • Support UAT planning and execution to ensure features meet requirements

  • Leverage analytics and customer feedback to identify areas for optimisation and improvement

About You

  • 3+ years' experience as a Digital or Business Analyst with a focus on B2C websites or mobile applications

  • Proven track record working in agile, cross-functional teams

  • Strong stakeholder engagement and facilitation skills across business and technical audiences

  • Excellent written and verbal communication skills, with the ability to produce clear, concise documentation

  • Experience working with product managers, developers, and UX teams

  • Familiarity with tools such as JIRA, Confluence, Figma, or similar

  • A user-focused mindset and passion for creating digital products that solve real customer problems

  • Bonus: Experience in eCommerce, retail, loyalty, or subscription-based business models

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