State Relationship Manager

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State Relationship ManagerApply locations West Perth time type Full time posted on Posted 23 Days Ago job requisition id R7799 At Plan & Support Services (PSS), we are committed to helping our customers bring their NDIS (National Disability Insurance Scheme) plans to life. Our unique, positive approach to the disability sector makes a real difference in people's lives every day.

We offer the services of Plan Management and Support Coordination to NDIS participants. Backed by McMillan Shakespeare Group (MMS) - an ASX listed organisation, PSS has experienced rapid growth with ambitious plans to further grow its position as Australia's number one provider of NDIS Plan Management and Support Coordination.

PSS operates nationally and offer best-in-class Plan Management dashboard and application. Our Dashboard provides customers, support-coordinators, and service providers; self-service and visibility of exactly how the plan / invoices are tracking.

Our State Relationship Manager (SRM) role is a purpose-driven role building meaningful partnership with a range of individuals and businesses to provide a range of services to people in Australia living with disabilities. Where you live will determine your geographical area you will cover.

The Role:

• Build and nurture relationships with Support Coordinators, LACs, Service Providers, medical professionals, and government contacts
• Build and deepen B2B relationships across the NDIS ecosystem to grow Plan Management referrals
• Own and execute the state acquisition strategy, hitting quarterly and annual targets
• Use data insights (e.g. heat maps) to identify growth regions and activate local strategies
• Represent PSS at networking events and forums
• Collaborate with Product, Digital, and Marketing teams to enhance referrer experience and tools
• Partner with internal teams and agencies to deliver on growth objectives
• Share best practices with other SRMs and continuously improve team effectiveness
• Leverage personal networks and cultivate new acquisition opportunities

You will bring:

• 5–7-years B2B sales and partnerships experience
• Demonstrated Business Development experience B2B
• Be computer savy - outlook, teams, word, excel and CRMs experience
• Sound planning, organising and time management capability
• Outstanding negotiation skills, persuasive ability, and excellent communication skills (written and verbal)

What we can offer you:

• Novated leasing benefits and discounts

• 12 weeks paid parental leave and access to our Parents Portal

• Comprehensive learning and development opportunities to support your career growth

• Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations

• Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund

• Exempt Employee Share Plan

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

• We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

• We embrace hybrid working and welcome conversations about flexibility.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at

About Us

With our first customer joining us in October 2016 , Plan Partners has rapidly grown to become Australia's leading expert in NDIS Plan Management and Support Coordination. As well as helping customers bring their NDIS plans to life, we collaborate with service providers, State and Federal Governments, and other important stakeholders to shape the NDIS and ensure people with disabilities can live the lives they want, now and into the future.

We offer a positive, open-culture team environment and the opportunity to be part of an organisation that recognises your talents and supports you to develop your skills and career.

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