Senior Ecm Analyst

Who are we?

We're here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

Are you ready to make a real impact in the way South East Water manages and enhances its digital platforms? We're now seeking a passionate and skilled individual to join our Platform Management Team within the Business & Technology Group.

In this dynamic role, you'll play a key part in shaping and improving the way we manage our digital platforms, driving enhancements across our OpenText Content Server Platform, supporting SharePoint applications, and contributing to M365 development within our Enterprise Content Management (ECM) division.

• Deliver and support cutting-edge enhancements to our OpenText Content Server.
• Provide Level 3 support for SharePoint applications and user requests.
• Collaborate on exciting M365 development initiatives that shape the future of our digital workplace.

To thrive in this role, you'll need to bring a strong mix of technical expertise, problem-solving skills, and a collaborative mindset. We're looking for someone who can confidently manage and enhance enterprise content platforms, particularly OpenText Content Server, while supporting broader ECM and M365 initiatives.

A technically skilled and solutions focused individual, you'll require the following key skills, experience and knowledge to be considered for this role:

• 3+ years of hands-on experience with OpenText Content Server (v23.x / 24.x), including installation, configuration, upgrades, and module management.
• Strong knowledge of xECM for Engineering, WebReports, LiveReports, and SQL-based customizations.
• Experience with API integrations, performance tuning, and compliance standards (PROV, VPDSF).
• Familiarity with Teleform, Enterprise Connect, and backup / recovery procedures.
• Proven ability to provide technical support, user training, and maintain documentation.
• Experience resolving ECM-related service requests and managing customer interactions.
• Foundational skills in Microsoft 365, including SharePoint Online, MS Teams, PowerApps, and Power Automate.
• Willingness to learn and contribute to M365 development initiatives.

Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years.

South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities.

• Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.
• Work-life balance with flexible working arrangements, including hybrid work options and leave purchasing.
• Life insurance and salary continuance.
• 15 weeks paid parental leave and paid superannuation on eligible portions of unpaid parental leave.
• Additional leave offerings, such as cultural and ceremonial leave and study leave.
• Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking.
• Opportunity to be part of great initiatives involving the local community

This role is remunerated at a Level 5, which is between $115,000 and $125,000 + super and offers are commensurate with the successful candidates' experience.

Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.

We are deeply committed to Diversity, Inclusion, and Belonging, and we encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures. We aim to provide an inclusive, accessible workplace where everyone is welcome, safe, and celebrated. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please reach out to our Talent team at

Click here to check out the position description. We're accepting applications for this exciting opportunity until Tuesday 2 September 2025

To be considered for this opportunity, you must hold unrestricted working rights for the period of employment at the time of application. Successful candidates will also be required to undergo a number of pre-employment checks, including a police records check.

South East Water operates a 24 / 7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required.

Visit to learn more about us and how we serve our customers.