Team Leader

1 week ago

Sydney, New South Wales, Australia Macquarie Bank Limited Full time

Administration & Support, Credit, Lending / Leasing / Retail Banking

Join our settlements team in Banking and Financial Services in this exceptional opportunity to be part of a successful business with a strong, collaborative work culture. As a Team Leader, you'll support a team that plays a key role in the Home Loan life cycle.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

You will support and lead your team to ensure they meet service level agreements and be a key point of contact for escalations as well as coach, mentor and grow them to overachieve and deliver an excellent service while fostering a positive team culture. By partnering with the business, you will build effective working relationships with the Settlements Manager, Team Leaders, senior management and other key stakeholders, both internally and externally.

In addition, you'll proactively identify opportunities for process improvement, automation and efficiencies and utilise your experience in driving change to execute on these opportunities.

What you offer
  • Strong written and verbal communication skills with internal and external stakeholders
  • Data driven with a curious mindset with the ability to analyse information and make informed decisions to drive results
  • Excellent attention to detail and analytical skills
  • Leadership skills with the ability to drive and motivate a team to meet and exceed goals
  • Strong track record in developing team members
  • Good problem solving and decision-making skills
  • Ability to identify opportunities for process improvement and drive change.

We love hearing from anyone inspired to build a better future with us. If you're excited about the role or working at Macquarie, we encourage you to apply.

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that's buying a home, growing a business or investing to manage wealth.

Benefits
  • Hybrid and flexible working arrangements
  • One wellbeing leave day per year and up to five additional days leave based on length of service
  • Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
  • Paid volunteer leave and donation matching
  • Range of benefits to support your physical, psychological and financial wellbeing
  • Access to a wide range of learning and development opportunities
Our commitment to diversity, equity and inclusion

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

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