Technical Services Manager

4 days ago

Perth, Western Australia Epiroc Full time

At Epiroc, we're not just a company, we're a collective force of innovation and sustainability. Our commitment to our vision, "Dare to think new", drives us to continuously challenge conventional methods and seek groundbreaking solutions in an ever-evolving world. We believe in pushing the boundaries of what's possible, constantly reimagining our approach to working, thinking, and acting.

With a focus on safety and efficiency, Epiroc specializes in developing and providing a wide range of cutting-edge equipment tailored for the mining and construction industries. From drill rigs to rock excavation and construction equipment, our products are designed to meet the diverse needs of surface and underground applications. But our dedication doesn't stop there. We also provide unparalleled service and aftermarket support, ensuring our customers have the resources they need to succeed.

Due to an internal promotion, we are seeking a dynamic and results-oriented Technical Services Manager to lead our national team. In this important role, you will lead a team of experts providing specialist support and training across the Epiroc product range, from surface and underground equipment to advanced technology and automation solutions. This is an opportunity to lead, inspire, and shape the future of technical services within a global OEM that's at the forefront of innovation.

Responsibilities of this role consist of but are not limited to:

  1. Holistically managing the operational and financial performance of the Technical Services team, incorporating Product Support, Technology Support and Training.
  2. Collaborating closely with internal stakeholders and customers to ensure effective support is delivered for Epiroc products and services.
  3. Develop and execute strategies to seamlessly incorporate new products and services into our existing portfolio.
  4. Providing input on the Technical Services aspects of Epiroc's sales proposals and tender submissions.
  5. Developing and implementing systems and processes that drive and deliver operational excellence, continuous improvement and exceptional customer experiences.
  6. Conducting ongoing reviews of the team's structure and performance, ensuring alignment with customer requirements and expectations.

The successful applicant will have:

  1. A strong commitment to safety and the well-being of your team.
  2. Proven leadership experience in managing geographically dispersed teams and driving positive results.
  3. Previous experience in mining, construction, or a related industry, with a deep understanding of maintenance practices and procedures.
  4. Excellent organizational skills and the ability to manage time effectively in a fast-paced environment.
  5. Strong stakeholder management, with the ability to communicate clearly and build lasting relationships.
  6. A passion for continuous improvement – both in yourself and in the products and services you oversee.
  7. Previous experience with Epiroc products is an advantage.

What we offer:

  1. An excellent remuneration package including vehicle allowance and bonus.
  2. Flexible work arrangements - 9 day fortnight or 2 days a week from home.
  3. Support of a global company with unlimited career and mobility opportunities.
  4. Company paid income protection and 12 weeks paid parental leave for all new parents.
  5. A huge array of training opportunities including internal product training, access to e-learning and education assistance to study externally.
  6. Opportunity to be part of a values-driven company, committed to your professional development.

This is a unique opportunity for someone to take on a dynamic role with a global OEM.

Your passion belongs here

We are an equal opportunity employer and encourage Women, Aboriginal, Torres Strait Islander peoples and people from culturally diverse backgrounds to apply.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to giving you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com

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