Customer Support Representative
2 weeks ago
Customer Support Representatives coordinate service bookings, provide high-level technical support, & ensure efficient maintenance for key accounts.
04th August, 2025Billihas been keeping people refreshed for over 35 years with stylish, Aussie-made water systems that deliver instant filtered boiling, chilled, and sparkling water. Designed in Melbourne with smart eco-tech, we're passionate about innovation and providing exceptional products and service to customers around the world.
We are looking for a friendly and proactiveCustomer Support Representativeto join our Service Team. In this role, you'll be the first point of contact for our customers, coordinating service bookings, providing technical support, and ensuring a smooth and positive experience from start to finish.
What You'll Do
- Coordinate and book daily service calls to ensure timely technician attendance
- Provide first-level technical support and resolve customer enquiries via phone, email, and webchat
- Manage service data in NetSuite and Salesforce to keep records accurate and up to date
- Liaise with service agents to ensure jobs are completed to standard and on time
- Assist with customer complaints, special requests, and service follow-ups
- Process payments and support re-attends and installations from sales orders
- Communicate key updates and opportunities to the Customer Support Manager
Billihas been keeping people refreshed for over 35 years with stylish, Aussie-made water systems that deliver instant filtered boiling, chilled, and sparkling water. Designed in Melbourne with smart eco-tech, we're passionate about innovation and providing exceptional products and service to customers around the world.
We are looking for a friendly and proactiveCustomer Support Representativeto join our Service Team. In this role, you'll be the first point of contact for our customers, coordinating service bookings, providing technical support, and ensuring a smooth and positive experience from start to finish.
What You'll Do
- Coordinate and book daily service calls to ensure timely technician attendance
- Provide first-level technical support and resolve customer enquiries via phone, email, and webchat
- Manage service data in NetSuite and Salesforce to keep records accurate and up to date
- Liaise with service agents to ensure jobs are completed to standard and on time
- Assist with customer complaints, special requests, and service follow-ups
- Process payments and support re-attends and installations from sales orders
- Communicate key updates and opportunities to the Customer Support Manager
- Year 12 VCE or equivalent
- Proven customer service and conflict resolution skills
- Professional and friendly phone manner
- Strong communication and coordination abilities
- Experience with CRM systems (NetSuite/Salesforce preferred)
At Billi, you'll be part of a team that values innovation, sustainability, and customer care. We offer a supportive work environment, opportunities to grow, and the chance to make a real impact every day.
If you're ready to bring your customer service skills to a company that's making a difference, we'd love to hear from you. Submit your resume and cover letter todayApply For Job
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