Customer Support Representative

Note: Only applicants based in Melbourne, Australia will be considered for this role.
Veriforce is seeking a dedicated and empathetic Customer Service Representative to join their team in Melbourne.
This is an exceptional opportunity for you to make a meaningful impact by assisting contractors and clients across Australia, all while enjoying the flexibility of remote work.
As a Customer Service Representative at Veriforce, you will immerse yourself in a varied role that places you at the heart of customer interactions.
What you'll do: Conduct comprehensive on-boarding processes for new contractors, ensuring they are fully informed about products, services, and compliance requirements.
Provide responsive user support for inbound queries related to the Comply-Works system via phone, email, live chat, or scheduled meetings.
Manage contractor portfolios by maintaining accurate status records and facilitating renewals to ensure ongoing client satisfaction and retention.
Monitor system errors proactively and collaborate with technical teams to resolve issues efficiently while keeping clients updated throughout the process.
Complete daily administrative data capturing tasks with precision to maintain up-to-date client engagement records for both inbound and outbound activities.
To excel as a Customer Service Representative at Veriforce, your background should reflect proven experience in customer-facing roles where your ability to empathise with clients has set you apart.
Your fluency in both Bahasa and English enables you to bridge cultural gaps effortlessly while supporting users across various platforms.
What you bring: Proficiency in both Bahasa (Indonesian) and English languages is essential; you must be able to read, write, and speak fluently in both languages to facilitate clear communication with clients from diverse backgrounds.
A minimum of two year's experience in customer support roles where you have demonstrated your ability to resolve queries efficiently while maintaining a positive attitude.
At least one year of experience working remotely or from home environments where self-motivation and time management were key contributors to your success.
Familiarity with contact centre operations including telephonic support and live chat interactions that require empathy and patience when addressing customer concerns.
Hands-on experience using Salesforce or similar CRM tools for managing client information, tracking engagement history, and generating performance reports.
What sets this company apart: Veriforce stands out as an industry leader committed to creating safer workplaces worldwide through innovative compliance solutions tailored for contractors and enterprises alike.
The company's dedication extends beyond technology-it is deeply invested in cultivating an inclusive environment where every employee feels supported professionally and personally.
At Veriforce, flexible working arrangements empower staff members like you to balance life's demands without compromising on career ambitions.
Regular training sessions encourage continuous learning so that everyone can grow their skill set alongside evolving business needs.
What's next: If you are ready to take the next step towards a rewarding career where your language skills make a real difference every day-this is your momentApply today by clicking on the link provided; we look forward to welcoming you into the Veriforce family.
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or contact Kandice Kerr on 61 3 8628 2130 or kandice.kerr@robertwalters.com.au for a confidential discussion.
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