Implementation Consultant

Join to apply for the Implementation Consultant role at Simpro Software.

First Things First - What We Can Offer You

• Leave to foster personal connections, health & overall well-being
• Employee Assistance Program
• Generous Parental Leave Program
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Delicious, free, chef-prepared lunch daily on site
• Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time
• Talent Referral Program – get rewarded for referring a friend to join our team
• Casual dress and relaxed office environment
• Fun team camaraderie and events
• Opportunities for career progression and development
• Diverse training & internal networking opportunities across all of our product lines
• A range of other fantastic benefits

The Job

The Software Implementation Consultant is responsible for the successful implementation and training of Simpro Group suite of products to new and existing clients through consistent and effective training methods.

You will optimise the implementation process by following and improving upon implementation procedures, including utilisation of our CRM (Salesforce) through the process to ensure communication is documented, engaging with customers to consult and ensure implementations are strategically planned based on customer needs, providing onsite and online training on our Simpro Group suite of products as they align with customer needs, and conducting post-implementations reviews to ensure system optimization and customer satisfaction.

This is a fully remote role offering a competitive base salary and a car allowance, designed to support your mobility and work-life balance while enabling you to deliver exceptional service to our clients.

What You'll Do

• Excellent training delivery skills, with an ability to tailor methods to suit different needs.
• Experience in implementing software systems.
• Understanding of business processes and workflows.
• A professional and consultative approach.
• The ability to prioritise, meet deadlines and deliver rapid outcomes.
• Confidence to adapt and learn new programs, and systems.
• Knowledge of accounting packages such as Sage, Xero, QuickBooks.
• Knowledge of or experience in the trades.

What You'll Bring

• Proven experience in software implementation, consulting, or customer training.
• Experience delivering software training in both onsite and remote settings.
• Strong understanding of business process mapping.
• Familiarity with CRM tools such as Salesforce.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to travel as required for onsite training and implementation support.
• Experience in the trades, construction, or field service industry is a strong advantage.
• High attention to detail and organisational skills.

Core Values of All Employees

While experience in the above areas will be highly considered, it's important to note it will be secondary to the right determination, attitude, and compatibility. Our culture and core values are very important to us:

• We Are One Team
• We Are Customer Centric
• We Are Growth Minded
• We Are Accountable
• We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support cultural diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders, and minority groups are encouraged to apply.

Visit our careers page to learn more about us and our values.

We thank all candidates for their applications. Please note, no agencies will be accepted in the recruitment of this role.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development

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