Product Owner – Customer Communications

2 weeks ago

Adelaide, South Australia Suncorp Group Limited Full time

Take the next step. Be part of something bigger at Suncorp.

  • Lead innovation and customer-first solutions in a high-impact Product Owner role
  • Shape the Future of Customer Communications

This role is a key part of our Consumer Transformation journey, focused on improving how we engage with customers through clear, empathetic, and effective communications. You'll work within a scaled agile environment, collaborating across squads to deliver high-impact, customer-first solutions.

What you'll be doing

  • Leading the end-to-end delivery of communication initiatives, ensuring strong stakeholder engagement and rock-solid governance
  • Championing customer-centric design and ensuring communications are clear, relevant, and impactful
  • Prioritising and sequencing work to maximise value and align with business objectives
  • Collaborating with cross-functional teams to drive value and innovation
  • Maintaining oversight of a portfolio of initiatives to ensure successful implementation

What you'll bring

  • Proven experience in product ownership or project delivery
  • Strong background in customer experience or communications
  • Excellent stakeholder engagement and influencing skills
  • Strategic thinker with strong analytical and problem-solving capabilities
  • Ability to thrive in an agile environment

What You'll Enjoy

  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
  • Discounts and offers on a range of retail favourite stores as well as insurance products
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave
  • Invest in your brighter future with ongoing study support and career development programs; and
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact luke.morandini@suncorp.com.au for a confidential conversation.

Advertised: 18 Aug 2025 AUS Eastern Standard Time
Applications close: 18 Sep 2025 AUS Eastern Standard Time

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We're transforming how we connect with our customers, and we're looking for a strategic, delivery-focused Product Owner to help lead the way.

We're transforming how we connect with our customers, and we're looking for a strategic, delivery-focused Product Owner to help lead the way.

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