Client Service Specialist

Representative, Customer Service — Comm Scope (Sydney, Australia)Posted today Job Description (Permanent)In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
Due to our continued growth and customer demand, we are hiring a Customer Service Representative who will be based in Sydney Australia.
The Customer Service Representative (CSR) is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of Comm Scope products, capabilities, as well as CRM process and procedures.
The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover).
This may include, but is not limited to, generating quotations and price response, order processing, managing shipment schedules, expediting shipments, tracking, finding and proposing alternative materials where necessary.
Pre-order - prepare sales quotation using SAP system and/or pricing tool, performing lead-time check and liaising with other functional teams to ensure customer\'s enquiries are responded Work closely with Customers and Sales Team to develop a better understanding of our products and services in meeting customer needs.
Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
Order Management - Process purchase orders, sample request and/or approved return request and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications etc.)Identify items with shipment schedule falling out of general lead-time and expedite pro-actively with Planners Monitor/follow up on shipment schedule to ensure timely delivery or pick-up as per incoterm of sale Setup regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-back and discuss/resolve any open issue or concern Process rebates claims and stock returns approved by Product Line Management Support quality and warranty process where required Participate actively in on-going product, process, systems and business skills training; Provide support and back-up assistance to peers Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time Required Qualifications and Experience Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment.
Knowledge or experience with SAP system preferred.
Excellent communication skills and with good telephone etiquette.
A pleasant personality with a passion for service excellence.
A strong team player who can adapt to fast paced and dynamic environment.
What Happens After You Apply Learn how to prepare yourself for the next steps in our hiring process by visiting Why Comm Scope.
Comm Scope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.
If you are seeking an accommodation for the application or interview process, please contact us to submit your request.
You can also learn more about Comm Scope\'s accommodation process and EEO policy at Posted 1 day ago Customer Service Representative - Patient Support (Admission)This is a Customer Service Representative - Patient Support role with Admission based in Sydney, NSW, AURole Seniority – junior The Role Join our health tech team as a Customer Service Representative, providing essential support to patients preparing for admission.
This is a casual, inbound-focused role where you\'ll be the reassuring voice patients hear when they have questions or concerns about their upcoming procedures.
Key Responsibilities Handle inbound patient calls regarding pre-admission queries and concerns Guide patients through preparation requirements and documentation Maintain accurate patient records in our healthcare system Coordinate with clinical teams to ensure smooth patient transitions Provide empathetic support while maintaining strict confidentiality What You\'ll Need Strong communication skills and natural empathy Attention to detail and ability to multitask Comfortable with computer systems and learning new software Understanding of confidentiality requirements What We Offer Competitive casual hourly rate Comprehensive training and ongoing support Opportunity to make a real difference in patient care Contract Details: 3-month initial contract with potential for extension.
In-office position.
Before we jump into the responsibilities of the role, you'll be learning new things all the time and the Admission team will be there to support your growth.
Posted 1 day ago Customer Service Representative - Drive (Nine)This is a Customer Service Representative - Drive role with Nine based in Mc Mahons Point, NSW, AURole Seniority – graduate, junior Day to day you will Boost customer satisfaction and dealer retention by maintaining a high NPS score through exceptional service and follow-up.
Deliver prompt first responses and effectively qualify leads, ensuring timely allocation to Drive dealer partners and managing follow-up surveys.
Ensure data accuracy in all customer interactions and prepare timely dealer performance reports.
Efficiently resolve issues by identifying and escalating problems, aiming to reduce repeat customer contacts.
Stay informed on Drive Marketplace platform changes, product updates, and market trends to provide expert guidance to consumers and dealers.
Qualifications1-2 years of customer service/success experience, ideally in digital advertising, e-commerce, or automotive.
Strong communication skills with a customer-first approach.
Proficiency in CRM platforms like Salesforce.
A knack for data analysis to support client goals.
Excellent organisational skills and the ability to multitask effectively.
Comfort working independently and collaboratively with various teams.
Additional information Nine is Australia's largest locally owned media company.
Working at Nine, you'll have access to a unique range of experiences and opportunities, helping drive the success of the country's most trusted television, radio, digital and publishing brands.
Our content reaches almost every Australian - meaning what we do has real impact.
We bring people together, celebrate the big moments, and capture the everyday ones.
Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives.
We're evolving and we need people like you to bring new ideas, innovate and make your mark.
How we work At Nine, our flexible work options vary by role and team.
Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements.
We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.
More info at Nine Careers.
Our Commitment to Diversity and Inclusion We\'re committed to a safe, respectful and inclusive Nine.
From day one, you\'ll be encouraged to bring your whole self to work and will be supported to perform at your best.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives.
Should you require any adjustments to the recruitment process, please advise us when you apply.
Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.
Posted 1 day ago Customer Support Specialist — Klaviyo (Sydney, NSW, AU)This is a Customer Support Specialist role with Klaviyo based in Sydney, NSW, AURole Seniority – junior More about the Customer Support Specialist role at Klaviyo Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success.
Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations.
We are looking for a Product Expert who is passionate about providing the best support to our APAC customers who are scaling their businesses with Klaviyo.
We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.
What you will do Develop an in-depth knowledge of the Klaviyo platform Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies Diagnose software issues and resolve escalated customer complaints engage using established processes Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)Communicate thoughtfully and effectively with all Klaviyo customers Document troubleshooting and problem resolution steps.
Who You Are A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
Passionate about creative problem solving for customers and end users Self-motivated, eager to learn and thrive in a collaborative environment Capable of adapting quickly to changing priorities Experience with or able to quickly pick-up: Microsoft Office Suite, G-Suite, Google Sheets, Power Point, Zendesk, and Salesforce Web works, networking, and software products DNS, IPs and other networking concepts APIs Email marketing platforms and E-Commerce platforms Requirements: Full authorisation to work in Australia without any restrictions Ability to work a Saturday - Wednesday working week (working weekends)We do not include promotional or tracking content.
We are committed to providing a concise, job-focused description of the role.
Before we jump into the responsibilities of the role, you'll be learning new things all the time and the Klaviyo team will be there to support your growth.
Customer Support (Superannuation) Specialist — e Toro (Spaceship) Sydney, NSW, AUThis is a Customer Support (Superannuation) Specialist role with e Toro based in Sydney, NSW, AURole Seniority – mid level, junior More about the Customer Support (Superannuation) Specialist role at e Toro Customer Support (Superannuation) Specialiste Toro is the trading and investing platform that empowers users to invest, share and learn.
We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way.
We have created an investment platform that is built around collaboration and investor education.
On our platform, users can view other investors\' portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge.
We have over 38 million registered users from 100 countries and our platform is available in 20 languages.
We are a fast growing business with over 1,500 employees across 13 offices around the globe, strategically positioned to serve the needs of users.
You can find out more about e Toro here.
In 2024, e Toro completed its acquisition of Australian investing app Spaceship, strengthening its presence in the Australian market and expanding into the superannuation and long term savings sector.
We are constantly growing and are excited to share that we are looking for a Customer Service Representative to join our teamWhat will you be doing?For a business that enables people to invest in their future, trust is everything.
This makes our Customer Support team absolutely crucial to the success of Spaceship and its customers.
You will be joining a small team focused on delivering excellent customer experience at Spaceship.
Your primary focus will be providing exceptional support to our superannuation members, while also supporting customers across our other products including managed investments (Spaceship Voyager) and US Investing services.
Building trust requires not only a deep understanding of superannuation regulations and processes, but also the ability to empathise with a diverse range of customers – from sophisticated investors who appreciate Spaceship\'s investment strategy to complete investing newcomers navigating their first super Before we jump into the responsibilities of the role, No matter what you come in knowing, you'll be learning new things all the time and the Klaviyo team will be there to support your growth.
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