Associate Director – Customer Performance Insights Specialist

Associate Director – Customer Performance Insights Specialist Join to apply for the Associate Director – Customer Performance Insights Specialist role at NABAssociate Director – Customer Performance Insights Specialist Join to apply for the Associate Director – Customer Performance Insights Specialist role at NABGet AI-powered advice on this job and more exclusive features.
As an Associate Director within Corporate and Institutional Bank (CIB) Finance, Change and Enablement team, you will support the Head of Change in executing against a portfolio of priorities centered on delivering better outcomes for our customers and colleagues.
Fantastic opportunity for a talented Finance Business Analyst | Based in Sydney, Melbourne or Brisbane Unique opportunity to bridge Finance, Front Line Bankers, and Data to drive insights that shape the way we serve our customers Join our team and play a key role in designing and delivering a cutting-edge customer performance solution utilising NAB's strategic data platform Our people are customer obsessed.
They prioritise the needs and satisfaction of the customer above all else.
Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
In the role of an Associate Director, you will join our Finance, Change and Enablement Team that's doubling down on keeping it simple.
Each Day, You'll Go Above And Beyond To Analyse complex financial and operational data to uncover insights that drive customer performance improvements.
Gather, document, and translate business requirement into clear user stories and functional specifications.
Collaborate with data engineers, and analysts to ensure data models and pipelines meet Finance and business needs.
Validate data quality, reconcile results with source systems and trouble shoot issues across multiple data sources Support the creation of intuitive dashboards and reports that enable forward-looking customer performance insights.
Facilitate workshops, sprint planning, and backlog prioritisation with stakeholders and project team.
Identify process and data gaps, propose innovative solutions using best practice in data and analytics.
Act as liaison between bankers, finance and technical teams to ensure solution alignment with finance objectives.
Direct the identification, monitoring, reporting and escalation of risks and issues.
We're looking for the best and brightest to deliver the best for our customers.
You'll need: In-depth proven experience in a finance business analyst, finance data analyst or similar role within Finance Services, Consulting or Corporate Finance.
Degree qualified in Finance or Risk discipline CA or CPA qualification (or equivalent) is preferred but not essential.
Data and Analytics: Strong understanding of data warehousing concepts, data modelling and experience within data platforms (data lake, Lakehouse, or cloud-based - e.g.
Data bricks).
Technical Skills: Proficiency with SQL and BI/reporting (e.g.
Power BI).
Financial Knowledge: Solid grounding in financial statements, financial concepts, business KPI's and performance measures.
Problem Solving: Strong analytical skills with ability to translate complex data into actional insights.
Influencing: Strong inter-personal skills to develop relationships within a variety of stakeholders across Finance, and influence stakeholders to drive an improvement in the quality of reporting.
Agile: Strong approach to analysis & problem solving - able to source and use relevant information (internal and external) to identify problems and offer sustainable solutions.
A diverse and inclusive workplace works better for everyone We know that our people make us who we are.
That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves.
In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated.
We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.
To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
Join NABIf you think this role is the right fit for you, we would love to hear from you.
Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Unsolicited CVs from agencies will not be accepted.
Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Finance Industries Banking Referrals increase your chances of interviewing at NAB by 2x Sign in to set job alerts for "Performance Director" roles.
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