Citrix Support Engineer

2 weeks ago

Sydney, New South Wales, Australia Pyramid Global Technologies Full time
Job Description for Citrix Support Engineer in Sydney.
Responsibilities: Serve as operational 2nd/3rd level of escalation for Citrix Xen App/Xen Desktop and related technologies.
Responsible for pro-active problem solving of Citrix Xen App/Xen Desktop farm issues capacity problems, tune Citrix Xen App/Xen Desktop environment to achieve optimal performance and availability.
Systems administration including Server OS, Citrix, applications-related administration, perimeter device administration, virtualisation technologies, systems monitoring/management.
Management of Hyper-V and Xen Server platforms serving the Xen App/Xen Desktops workloads.
Act as root cause driver to identify and remediate platform configuration issues or bugs.
Deploy, maintain, and enhance the security of server and desktop systems.
Change and configuration management, anti-virus measures, patch management, and system scans.
Ensure ongoing operation of systems/applications through troubleshooting, scheduling/monitoring jobs and technology-related business processes, and third/fourth-level support.
Produce Xen App/Xen Desktop health check processes and methods required to reduce and eliminate Xen App/Xen Desktop issues affecting end users.
Lead resolution of specific issues and internal projects associated with assigned responsibilities for Citrix Xen App/Xen Desktop platform and technologies.
Assist with delivery of project deliverables of Citrix Xen App/Xen Desktop platform.
Must have hands-on experience on Citrix Net Scaler.
Must have worked on Hyper V and VMWare.
Knowledge of FSLogix and Citrix UPM.
Comfortable with rotational shifts and after hours on-call support.
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