Technical Account Manager

Join to apply for the Technical Account Manager role at Michael Page 2 days ago Be among the first 25 applicants Join to apply for the Technical Account Manager role at Michael Page Join a growing business saving lives in Australia's Industrial Sector Salary: $115k + Super + Car Allowance Join a growing business saving lives in Australia's Industrial Sector About Our ClientOur client are an international safety-focused technology provider delivering gas detection and monitoring solutions across industrial sectors.
Their tools support risk management and operational safety in hazardous environments.Job Descriptionmaintain relationships with key clients to ensure customer satisfaction and loyalty Act as the primary point of contact for client inquiries and concerns, providing timely and effective resolutions.
Prevent subscription cancellations by proactively monitoring customer satisfaction and delivering personalised retention strategies Collaborate with internal teams to ensure seamless service delivery and product implementation.
Identify opportunities for upselling or cross-selling products and services to drive revenue growth.
Analyse client feedback and usage data to recommend improvements or enhancements.
Prepare and deliver regular reports on account performance and client satisfaction metrics.
Participate in client meetings and presentations, both in-person and virtually.
Stay updated on industry trends to proactively address client needs and challenges.
Solve product issues caused by application or quality factors through root cause analysis, diagnostics, and corrective actions-using tools like diagnostic software, remote monitoring, and on-site inspections to resolve problems efficiently, minimize downtime, and recommend improvements for long-term reliability.
Ensure successful delivery and deployment of safety solutions by leading installations, commissioning, and optimizations of systems (e.g., docking stations, gas monitors, and cloud-based tools), including site visits for setup verification, data connectivity testing, and initial performance assessments to confirm compliance and functionality.
Offer data-driven consultations, helping customers interpret usage insights and recommend best practices for safety, compliance, and operational improvements-incorporating daily follow-ups on quality or performance issues, such as analyzing equipment logs, tracking defect trends, and implementing preventive measures.
The Successful ApplicantA Successful Technical Account Manager Should HaveA background in sales, account management, or customer success, preferably within the industrial or manufacturing sector.
Strong communication and interpersonal skills to effectively engage with clients at all levels.
Proven ability to manage multiple accounts and meet performance targets.
Knowledge of industry-specific products and services.
A proactive and solution-oriented approach to addressing client challenges.
Proficiency in CRM software and Microsoft Office Suite.
A valid driver's licence for travel to client sites as required.
What's on OfferA competitive salary package of approximately $115,000 AUD, plus superannuation, vehicle allowance and tools of the trade Generous car allowance of $18,000 AUD and bonus opportunities.
Permanent full-time role with opportunities for career progression.
Work within a supportive and collaborative team environment.
Be part of a reputable company in the gas detection sector.
Enjoy a role that allows you to make a significant impact on client success and business growth.
If you are ready to take the next step in your career as a Technical Account Manager, we encourage you to apply todayContact: Luke O'connorQuote job ref: JN-072025-6802592 Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Sales and Business Development Industries Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Industrial Machinery Manufacturing Referrals increase your chances of interviewing at Michael Page by 2x Sign in to set job alerts for "Technical Account Manager" roles.
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