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Field Service Supervisor

1 month ago

Brisbane, Queensland, Australia Hitachi Construction Machinery Full time
Hitachi Benefits TWO bonuses a year: Potential to earn biannual bonuses providing increased earning capacity.
Health: Discounted Medibank health insurance policy.
Stability: Permanent Full-Time Position in a leading OEM with long-term job security.
Uniform: Generous uniform supplied with Full PPE.
Training and Development: Continuous training and upskilling with real career development opportunities, Start your rewarding career nowStaff Discounts: Access to a range of discounts across 400 retailers Australia wide through Orange Benefits Smart Spending.
Home Electrical Appliances: Employee exclusive staff discounts on Hitachi goods.
About The Opportunity We currently have an exciting and rare opportunity for a motivated and enthusiastic individual to join our team based out of our Wacol branch by managing the delivery of field-based services across a region encompassing Brisbane, Sunshine Coast, Gold Coast & Coffs Harbour Reporting to the Service Manager you will be responsible for: Structuring your team to deliver an industry-leading service with a growth mindset Proactively driving safety initiatives to minimize the chances of incident or injury Planning & driving the training, growth & development of your team members Prompt management of under-performance Ensuring all reporting needs and administrative functions required by the company and the customer are completed promptly and regularly Supervise the accuracy and timeliness of time sheets and sub-contract documentation to enable prompt job costing Identification of continuous improvements within your area of responsibility Assisting the Service Manager in the creation & delivery of monthly/annual forecasts & budgets The efficient management of the WIP (i.e.
Work in Progress) report Maximizing the recovery of the Field Service business Ensuring a high level of customer satisfaction is maintained through quality services & concise, regular communication To be successful you will need: Prior experience in a supervisory, project management or technical role or with a related OEMIntermediate PC Skills, ability to analyse technical data and reports Excellent communication skills Have a safety focus and abide by site safety processes Strong ability to adapt yourself to different teams, rosters, environments and workloads Ensure that you provide 100% Customer satisfaction with both internal and external stakeholders, branches & suppliers within the HCA family.
A background in service & a knowledge of mobile plant is preferable At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience.
We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities.
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