Customer Solutions Lead

Join to apply for the Customer Solutions Lead role at Amazon Web Services (AWS) Join to apply for the Customer Solutions Lead role at Amazon Web Services (AWS) Get AI-powered advice on this job and more exclusive features.
Do you want to work with Australia's largest enterprises to enable their journey to the cloud? Are you a strategic thinker who can identify customer problems, establish themes and build solutions? Are you passionate about building high-performing teams, establishing new processes to drive change and accelerate value realisation? DescriptionDo you want to work with Australia's largest enterprises to enable their journey to the cloud? Are you a strategic thinker who can identify customer problems, establish themes and build solutions? Are you passionate about building high-performing teams, establishing new processes to drive change and accelerate value realisation? Key job responsibilitiesReporting to the Australia and New Zealand Head of Customer Solutions you will;Think strategically to shape the evolving Customer Solutions Management (CSM) function through defining, improving and implementing new processes, methodologies, and tools.
Hire, develop and coach CSM team members.
Ensure frameworks and planning are in place - such as governance, innovation, and Agile practices - to help surface risks and barriers in advance.
Work with CSM Leadership to ensure seamless coverage of migrations, review upcoming pipeline/supply and align workforce management accordingly.
Lead a team of industry specialised Customer Solution Managers (CSM) responsible for cloud migration and modernisation programs (incl.
technical, operational, organisational, and education) that span across traditional IT teams and business units A day in the lifeYou will undertake customer facing activities to help drive customer results, resolve challenges and help customers best engage with AWS.
You will ensure migration data is up to date and actions are being taken to de-risk/prepare for new migrations as well as accelerate delivery of inflight migrations.Communication and change management skills will be vital to influence a broad range of multi-disciplinary teams (sales, solutions architecture, support, product, Pro Serve, partners).
Considering the end-to-end needs of the CSM function (including resourcing; enablement and hiring/onboarding/training), you will take ownership of initiatives that will further develop and mature/transform the team.
Through collaboration with regional and global stakeholders, you will help shape and support the rapidly growing CSM function, where your passion to define and implement effective processes, methodologies and tools will be essential to the success of your team.About The TeamAWS Global SalesAWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud.
Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support.
We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success.
This customer-first approach is how we built the world's most adopted cloud.
Join us and help us grow.About AWSDiverse ExperiencesAWS values diverse experiences.
Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection.
Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.
Our inclusion events foster stronger, more collaborative teams.
Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer.
That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
When we feel supported in the workplace and at home, there's nothing we can't achieve.Basic QualificationsBachelor's Degree in science, technology, engineering, math, business, or equivalent experience.
Experience leading large-scale technical or engineering programs, with a proven record of strategic thought leadership, business case development, realising customer benefits and successful program completion.
Experience in a customer-facing role engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies.
Experience in people management, mentoring and promoting.
Experience leading technical and non-technical transformation project teams, with a proven ability to work across broad functional teams.
Preferred QualificationsUnderstanding and awareness of key technology and market trends.
Project management certification or training such as PMP, Scrum, or other Agile certification.
Acknowledgement Of CountryIn the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE StatementAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Company - Amazon Web Services Australia Pty LtdJob ID: A3031272Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Project Management, Information Technology, and Product Management Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Amazon Web Services (AWS) by 2x Sign in to set job alerts for "Customer Solutions Specialist" roles.
Industry Lead, Google Customer Solutions Sydney, New South Wales, Australia 21 hours ago Display and Video 360 Lead, Google Customer Solutions Sydney, New South Wales, Australia 3 days ago Sydney, New South Wales, Australia 4 days ago Sydney, New South Wales, Australia 4 days ago Sydney, New South Wales, Australia 6 days ago Woolloomooloo, New South Wales, Australia 4 days ago North Ryde, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 1 day ago Senior Representative I, Customer Solutions Sydney, New South Wales, Australia 4 months ago Pymble, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 6 days ago Sydney, New South Wales, Australia 3 days ago Sydney, New South Wales, Australia 1 day ago Sydney, New South Wales, Australia 3 weeks ago Sydney, New South Wales, Australia 3 weeks ago Senior Sales Specialist - Webex Customer Experience (CX) North Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia A$90,000.00-A$120,000.00 5 days ago Sydney, New South Wales, Australia 16 hours ago Sydney, New South Wales, Australia 2 months ago Administration and Sales Support Coordinator North Ryde, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 1 day ago Eveleigh, New South Wales, Australia 6 days ago Sydney, New South Wales, Australia 3 days ago Sydney, New South Wales, Australia 1 day ago Customer Service & Order Processing Specialist Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 2 weeks ago Millers Point, New South Wales, Australia 1 day ago Sydney, New South Wales, Australia 19 hours ago Surry Hills, New South Wales, Australia 3 months ago Customer Solutions Advisor - Part time - Roselands We're unlocking community knowledge in a new way.
Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr

---