Account Director

Orchard Marketing is part of the Enero Group.
As a Group, we proudly acknowledge the traditional custodians of the land on which we operate, the Gadigal People of the Eora Nation.
Our Innovate, Level 2, RAP endorsement aims to nurture, develop, encourage, and include Aboriginal and Torres Strait Islander talent, partners, and advisors both in our own agency, and across the broader industry.
As such, we encourage peoples of all backgrounds to apply.
Technology is changing the world around us and yes, some people tend to focus on why that change is bad – it makes us uncomfortable; it breaks our status quo, it feeds our uncertainty – but at Orchard we choose to see it differently.
Technology can make lives better.
It can make businesses better, brands better and experiences better.
It can be the change we want to see in the world.
Which is why, at Orchard, we rally around a single purpose: to invent better outcomes through creativity and technology.
Those better outcomes can only exist in the context of people irrespective of if we label them users, customers, patients or clients.
A little about Orchard Orchard is a leading digital creative agency that partners with brands to solve business problems through insight-driven strategy, innovative creativity, and smart technology.
With a culture rooted in experimentation and collaboration, Orchard helps clients invent better whether that means building standout digital experiences, crafting meaningful brand interactions, or unlocking the power of data to drive performance.
Founded in Australia, Orchard combines deep local understanding with global best practices to deliver work that inspires action and delivers results.
From healthcare and finance to retail and consumer brands, Orchard's integrated teams work across disciplines to push boundaries and drive connected experiences at every touchpoint.
The Opportunity: As an Account Director at Orchard, your role will be to lead the day-to-day client relationship and ensure exceptional delivery across projects.
You'll work closely with a Group Business Director for high-level strategic input, but take ownership of the smooth, profitable, and innovative operation of your accounts.
Here's what you'll be doing Client Leadership & Relationship Building -Act as the primary point of contact for clients, cultivating strong, respectful relationships built on trust and transparency.
Ensure clients feel prioritised and supported at every stage.
Strategic Advisory & Account Growth - Provide strategic counsel that aligns with client goals and business challenges.
Create account plans that drive value, promote organic growth, and are backed by data insights and innovative thinking.
Delivery & Project Oversight - Oversee day-to-day operations across your accounts, including technology retainers, data reporting, and quarterly reviews.
Partner with Project Managers to ensure deliverables are on time, on budget, and exceed expectations.
Solution-Oriented Collaboration - Champion a proactive, solutions mindset both internally and externally.
Navigate challenges calmly and constructively, bringing together the right stakeholders within Orchard and agency partners to deliver results.
Creative Excellence & Briefing - Write strategic, insight-driven briefs that inspire brilliant creative work.
Contribute to creative discussions and help shape the strategic and visual direction of key campaigns.
Financial Ownership - Own budgeting, forecasting and reporting for your accounts.
Deliver accurate Job Cost Reports (JCRs), manage scopes, and identify opportunities for efficiency and growth.
Client Advocacy & Cross-Agency Collaboration - Be a strong internal advocate for your clients.
Collaborate closely with UX, Experimentation, Tech and Data teams to ensure solutions are aligned and integrated across channels.
Agency Ambassadorship & Culture - Help raise Orchard's profile through the quality of your relationships, thinking, and work.
Champion our agency values and help foster a culture of creativity, curiosity, and care.
6+ years marketing and advertising experience Ideally, at least 2-3 years digital (marketing) experience A true passion for website and app development projects, data and experimentation A proven ability to develop sound marketing strategies Excellent oral and written communication skills Excellent presentation skills Exceptional organisational skills Strong financial management skills Unparalleled leadership and team-building skills Why Orchard? We offer an awesome, fun working environment full of culture and energy.
We leave our egos at the door and past that door is a super cool office space filled with inspiring people and free crumpets.
We pride ourselves on our work, as well as our focus on a healthy work / life balance.
We're 100% committed to you, your career at Orchard and your continued professional and personal development.
We offer a rich array of internal and external structured training and education courses as well as ongoing individual wellbeing support through our Employee Assistance Program.
As an agency we fuse enthusiasm, creativity and technology to Invent Better outcomes for leading International and Australian brands such as Hyundai, Genesis, Tourism Tasmania, amaysim, Epson, GSK, Westpac Group, BI and Zoetis, to name a few.
Invent Better are two little words that define our big approach.
It's a belief that creativity and technology are the key to winning in today's digital age, and it's a formula that challenges us to engage with our clients in a way that always pushes us that little bit further every time.
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