Senior Product Manager

Did you know?
The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia.
It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.
Working for the AFP provides you with a diverse and rewarding career.
Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.

We recognise your contribution to our workforce and offer generous remuneration and conditions including:

Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
4 extra days of mandatory rest leave per year
18 days of paid personal leave per year
Generous superannuation of 15.4%
18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child's date of birth or placement
Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
Flexible and hybrid working arrangement that provides work/life balance
Health & wellbeing services – with a focus on early intervention, education and prevention
Access to ongoing training and professional development opportunities

What is the role?
Digital Surveillance Collection (DSC) develops and operates a wide range of lawful covert surveillance capabilities in support of the AFP's operational requirements, including telecommunications interception, surveillance devices, collection under computer access warrant, and collection from open sources.

Our engineering teams manage the collection, ingestion and AI/ML enrichment of structured and unstructured data from diverse sources into analytics platforms, dashboards, reporting tools and operation systems ensuring end-users have access to timely, accurate and actionable insights in support of AFP investigations and intelligence analysis.
The Senior Product Manager is responsible for identifying customer needs and business objectives that a technology product will fulfill, and managing the delivery of technical solutions through close collaboration with engineering, infrastructure, governance, and compliance teams.
This role involves defining and prioritising product deliverables, translating customer requirements into actionable insights, and bringing the product vision to life through superior problem-solving ability, expertise in product management, and a working technical knowledge of AI/ML and its application into usable capabilities.
The Senior Product Manager acts a key liaison between stakeholders, ensuring alignment between business goals, user experience and technical feasibility.
As a Senior Product Manager in the AFP, you will be required to contribute to the achievement of

outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance
Instruments.
It is expected that the successful applicant will deliver on the core responsibilities and requirements of the position as outlined below.

For more information about working in Digital Surveillance Collection please visit https://dscjobs.afp.gov.au
What will you do?
As a Senior Product Manager, you will work individually and as part of a team.
Your responsibilities will include:
Customer and Business Needs

Work closely with business stakeholders to understand strategic objectives and translate them into product goals
Conduct user research, feedback sessions and data analysis to identify customer needs, pain points and opportunities
Define and document clear product requirements, ensuring alignment with business objectives

Product Roadmap and Prioritisation

Develop and maintain product roadmaps based on business priorities, user needs and technical feasibility
Define and prioritise features, ensuring that the highest value items are delivered first
Participate in Scrum Planning and Sprints, collaborating with development teams to assist in refining and estimating tasks
Maintain up-to-date knowledge of industry trends, competing products and industry partner products to inform strategic decisions and ensure the AFP products remain competitive and aligned with user needs.

Collaboration and Communication

Act as the primary point of contact between business stakeholders and technical teams
Act as the primary point of contact between external stakeholders and vendors to ensure that AFP requirements are clearly understood and effectively prioritised within the vendor's roadmap
Facilitate communication between customer, designers, developers and leadership to ensure seamless product execution
Provide regular updates on product progress, challenges, achievements, product performance, new developments and customer impact to leadership and key stakeholders
Gather & incorporate feedback from customers/users/stakeholders to continuously improve the product

Technical Knowledge and Expertise

Draw upon your technical expertise and the expertise of others to design and deliver solutions that make use of appropriate technologies in accordance with governance, cyber security, and ethical requirements
Act as an effective translator between specialist technical teams and AFP operational members
Develop junior staff through mentoring, sharing technical knowledge, and supporting members on product management career pathways

Delivery and Execution

Work with development teams using Agile methodologies to oversee product developments and iteration
Define success metrics and track key performance indictors (KPIs) to measure the product's impact and success
Report on delivery of product milestones, blockers and external dependencies as needed
Ensure compliance with data privacy, security and ethical AI/ML guidelines, including engagement with internal AI/ML approval processes
Create, review and update Better Practice Guides (BPGs), policies and procedures

Essential Requirements

You must be an Australian Citizen at the time of application.
Negative Vetting 1 (Secret) security clearance, or the ability to obtain one.
Excellent communication & stakeholder engagement skills
Industry certifications or demonstrated expertise in product management, business analysis or a related field
Industry certifications or demonstrated expertise in Agile methodologies and working with software development and system integration teams
Strong problem-solving skills and the ability to balance technical constraints with business priorities, informed both by your own technical expertise and the advice of others
Experience with product roadmap development and task management tools (e.g.
Gitlab, Jira)
Expertise relevant to the development and implementation of AI/ML or data analytics services
Demonstrated ability to influence the product team by effectively communicating user needs, business priorities, and strategic insights to drive alignment and informed decision-making.
Ability to analyse data and customer feedback to drive decision-making
An ability to work in a complex, dynamic and sensitive environment

Additional Information

This role is located in Canberra and Melbourne, applicants are expected to be based in Canberra or Melbourne.
This role is an AFP Technical Specialist - Band 2.

Commitment to Diversity and Inclusion
At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger.
As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQIA+ community and people with disability.
Contact Officer: Mark,
Contact Officer Phone: 02 5126 7***,​
Contact Officer Email: ***************@afp.gov.au
Applications Close: 11:59pm (AEST) 01/10/2025

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