Member Services Officer

Great career paths and development with an entrepreneurial organisationOpportunity to make a real difference to our communityFree gym membershipPotential to earn commission for your resultsThis is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions.About Genesis FitnessWith 24 hour access, 7 days a week, our national network of health clubs spans across Australia at 42 locations (and growing).
Featuring every aspect of exercise from weights to cardio, swimming or dance, boxing to cycling.
We are passionate about creating a fitness community that is inclusive, encouraging and empowering of everyoneJoin the Genesis Group of Clubs and receive the support to be developed further into an outstanding leader.The RoleA fantastic career opportunity for someone who is passionate about delivering the highest level of customer service to Port Macquarie.Our Member Services Officers are the heart of our business providing important services such as Sales, Reception and Merchandising to our members, casual users and potential new members in accordance with our established operational routines and procedures.The role involves prospecting, touring, closing and getting referrals for future sales.
They will actively seek new business for the club, representing the facility and Genesis in a positive and professional manner.The primary responsibility of our Member Services Officers is to acquire new members and deliver first-class customer service ensuring it is in line with our Mission, Vision and Values.
They have the responsibility to achieve individual and team goals and targets as set out with an Assistant Club Manager and the Club Manager.
The successful applicant should possess excellent communication skills, a passion for health and fitness, and enjoy helping people to start their goals.Key areas of responsibility include:Have a passion for fitnessProvide excellent customer service to all customers, both in person and over the telephoneApply sound cash handling principles and use of Point of Sale (POS) systemsPromote the centre's services and programs to customers and accept customer bookings and enrolmentsPrevious experience in a similar positionExcellent communication skillsHold current First Aid & CPR CertificationWorking With Children Check (or equivalent) & National Police CheckPrior experience in fitness, sales, customer service or a retail environment is highly advantageousPrevious experience in fitness, sales, customer service or a retail environment is highly advantageous, but candidates with a friendly attitude and a customer service mindset are encouraged to applyIf you are a passionate person who realizes the tremendous opportunity that this role offers and want to utilize your skills and passion in a health training environment, we want to hear from youWe are not asking for a resume from you.
Simply complete the application process by clicking the Apply Now button and we'll be in touch.We are committed to providing a child-safe environment.
Successful applicants will be required to obtain a national police check and a Working with Children check.Genesis is a place where we can all be ourselves and succeed on merit.
We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability.
We're happy to adjust our recruitment process to support accessibility needs - reach out to us at.

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