Service Delivery Manager With Euc Background

3 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time
Service Delivery Manager with EUC Background About the job This role requires a Service Delivery Manager with a strong EUC background to oversee end user services and support devices.
Must Have Experience Computer Graduate with 8 to 10+ years of experience in EUC and desktop support Excellent organizational, communication, and customer management skills Ability to multi-task and prioritize effectively High energy, commitment, and drive Experience in handling escalations, service issues, and complaints Ability to lead and drive team performance Responsibilities Report to the ICS Lead as an EUC SME, delivering end user services and support Support Windows, VMWare, and Active Directory as a backup for Windows Lead Build, modify, and roll out SOE images Perform security patching for desktops and laptops using Microsoft tools Ensure desktops and laptops are protected with antivirus software Package applications using SCCM or similar tools and deploy them Provide desktop support to corporate and offshore teams Work at the client location, collaborating with internal and external stakeholders Maintain excellent communication at senior business levels Maintain a customer-facing, friendly attitude Aim for zero escalations and surprises, acting as a negotiator with customers Preferably have ITIL and Six Sigma certifications Manage team and ticket queues proactively to meet SLA targets Handle internal escalations to prevent blockers Implement continual service improvements proactively Coordinate with the Service Delivery Manager on managed service delivery J-18808-Ljbffr
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