Technical Service Manager

Technical Service Manager

Level 7, $139,860 - $149,485 pa, PSCSAA 2024

Come join the team at the new Department of Housing and Works.
The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.
We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.
Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.
We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.
We are committed to ensuring our hiring processes are inclusive.
If you are an Aboriginal and Torres Strait Islander person, young person or person with disability seeking assistance with your application, please contact Jobs and Skills WA on 13 64 64.
If you are a person living with disability and require any adjustments or accommodations, please contact Alex Georgio on 0475 694 *** or via email at ************@dohw.wa.gov.au.
You can also reach us through the National Relay Service.
When you join us, you can enjoy a variety of benefits, including:

flexible work options, including working from home up to 2 days per week.

professional development, training, and on-the-job learning to advance your career.

generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year.
Access to cultural leave for Aboriginal and Torres Strait Islander people.

modern workspaces, where you choose your workspace that assists you to do your best work.

access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work.

corporate discounts with selected health insurance providers and access to wellness programs.
Opportunity to support our Reconciliation Action Plan (RAP), Disability Access and Inclusion Plan, Indigenous Network, Gender Equity Champions Group, and Youth Working Group.

About The Role:
The Technical Service Manager is responsible for the strong management of the Infrastructure Support Team that delivers ICT business performance outcomes ranging from infrastructure operational processes to internal controls that provide value and mitigate the risk inherent in the ICT services.
The department operates a Hybrid computing model of Infrastructure and this role is responsible for management and compliance of infrastructure services located in Microsoft Azure and on premise infrastructure.
This includes services such as Azure Container Services, virtual servers, virtual Fortinet firewall appliances located in Microsoft Azure and Azure Dev Ops.
The on-premise infrastructure will include Microsoft Windows Servers, Active Directory, DNS, DHCP, SCCM, etc..
On some occasions this role will liaise with external third party vendors that have been contracted in to provide support services for key infrastructure such as networks, security and applications development.
About You:
Already an inspirational leader, the ideal candidate will be a technical expert with a track record and substantial experience implementing and managing ICT services in a cloud-based services environment, delivering high level customer services consistent with good practice and driving continuous improvement.
Ideally you will have an understanding of AZURE Cloud Technologies, delivery model software as a service (Saa S) and Infrastructure as a service (laa S).
Communicating with influence you will promote personal integrity and achieving outcomes through others.
This position operates in the context of Leading Others.
This means that you will motivate and enable others to deliver high quality work.
You will balance time between doing the work and coaching, guiding and developing others.
This requires a significant shift in thinking from 'doing' to supporting others to 'do good work'; and consideration of present and future needs when allocating time to the team and projects you lead.
You will articulate how work is to be done, providing clear direction and feedback.
How to Apply:
If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:

A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).

Cover letter of two (2) pages or less, outlining how you meet the essential requirements of the role and demonstrate leadership behaviours, with a particular focus on the following:

Extensive leadership and management skills that optimise outcome, while delivering high level customer services consistent with best practice within a cloud-based services environment.
Demonstrated extensive technical skills and strong ability to build and maintain internal and external relationships to operate within a cloud-based environment.
Substantial experience in implementing and managing ICT services in a cloud-based services environment and in driving continuous improvement

Please ensure you apply before the closing deadline as we won't accept late and incomplete applications.
Further Job-Related Information:
For further information about the position please contact Alex Georgio on 0475 694 *** (not to be contacted for Applicant Information Packs or assistance with lodging your application).
To assist you in preparing your application, please refer to the Applicant Information Pack, Job Description Form, and Leadership Behaviours.
Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia.
This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships.
If you are unable to view or download the documents, please call (08) 6557 81***and select option 1, or email ***********@dohw.wa.gov.au, mentioning the vacancy reference number VCID03232 for assistance.
Currently there is one (1) permanent full-time position available for filling.
Whilst this selection process will initially be used to appoint to this advertised vacancy, it may also be used to appoint to similar positions that may arise in the Agency within the next twelve (12) months on a full-time, part-time, permanent or fixed-term basis with the possibility of further extension(s) and/or permanency.

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