Activepipe Customer Success Manager

Active Pipe, part of Moxi Works, is the fast-growing innovative email marketing platform that uses intelligent automation to nurture clients and generate leads in the property and finance technology space that is experiencing tremendous success in the US, Australian & New Zealand markets.
Designed to solve the specific challenges of real estate and mortgage broking professionals, Active Pipe enables its users to build relationships at scale and unlock the hidden opportunities in their database.
The Customer Success Manager plays a key role in the retention and loyalty of our customers.
The primary focus of the Customer Success Manager is to deliver a smooth and efficient customer experience from onboarding, training and on-going support.
The secondary object of your role will be to work closely with the Sales, Marketing and Product teams on various projects and initiatives.
You will have the ability to influence and improve the revenue of hundreds of our customers so you will have a thorough understanding of Moxiworks' technology, including Active Pipe, and how it can be applied to solve the problems our customers face.
This position offers a unique combination of important customer-facing meetings and the ability to change the business from within, based on learnings with our customers.
Responsibilities Develop and maintain intricate knowledge of Moxiworks' ANZ products Nurture, retain and negotiate with customers on opportunities to prevent churn and secure optimal terms Work closely with customers to ensure Moxiworks solutions are successfully adopted into their teams' daily workflow while communicating ROI for our clients throughout the entire lifecycle Manage your pipeline, weekly and daily forecasts and meet regularly with your leader to review Drive initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty from our customers Play a key role in the creation of comprehensive data-driven ANZ Customer Success strategic plans Represent the voice of the customer to provide valuable insights to our Product, Marketing and Sales functions Be proactive in monitoring customers' level of engagement with our product and provide feedback to colleagues regarding product and service improvements Partner with our departments to manage customer on-boarding, product rollout and product updates as well as training Conduct reviews on the results of existing customer success strategies and programs to identify areas of improvement Assist in developing and implementing customer feedback programs Build customer advocates who will speak on behalf of Moxiworks to share success stories Qualifications Previous customer service experience and the ability to build rapport with our customers via phone, email and video conferencing The ability to work both in a team and independently with excellent time management and organisational skills A growth mindset Ability to take initiative and think creatively to solve any problems that may arise Resilience in a scale up environment where we often must solve unique problems not encountered before Be excited by technology and the powerful benefits it can provide our customers Strongly driven to achieve and take pride in excellent outcomes Moxiworks is an ambitious venture capital backed company.
You will need to be comfortable with responsibility, change, and continuous learning Strong verbal and written communication skills What we offer Base compensation range of $95,000 + variable pay opportunity (individual and team goals/payouts) + super Awesome co-workers A hybrid/remote work environment, mostly WFH to start with occasional meetings/visits to our dog-friendly Cremorne office.
Our people are our priority.
We are an international community of supportive, fun-loving, hard-working performers who are passionate about Active Pipe's mission.
Work somewhere where you are truly appreciated for your hard work and contributions during your remote days.
Growth opportunity as we scale and cement our position as the leaders in our space.
Paid Parental leave for primary and secondary carers.
We have a team of extraordinary people who come to work and make a difference.
Central to our core values are health, safety, our environment and diversity.
We believe in equality for everyone, regardless of age, ethnicity, gender identity, religion, sexual orientation or disability.
Core Values
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