Risk & Governance Consultant (12m Contract)

We are open to applicants in the following locations: Sydney, Melbourne, and Adelaide Your day in the life of a Billing and Credit Risk & Governance Consultant at Optus.
Each day, you will play a crucial role in managing billing and credit risks from identification to resolution.
Reporting to the Billing and Credit Governance and Compliance Manager, your responsibilities will include: Evaluate the nature of risks considering likelihood, sensitivity, impact scope, interim remediation work, and prioritization using the Optus risk matrix.
Identify business ownership, confirm acceptance, and support remediation activities with various B&C business units.
Maintain the B&C Risk Register and attend monthly change/risk meetings.
Prepare risk reports for senior management and collate closure documentation before closing any risk.
Collaborate with the Risk Group to reflect B&C risks, maintain accountability, and lead B&C risk workshops to align risk resolution across the organization.
Additionally, you will manage regulatory notice responses, maintain strong version control, and leverage instructional guides.
Your role will involve engaging with regulatory bodies like ACCC, OAIC, ACMA, and TIO to address systemic issues identified.
Your primary responsibilities will include handling internal risks or non-compliance issues and supporting risk remediation activities related to financial impacts such as credit adjustments, refunds, write-off reversals, and debt buybacks.
What we're looking for Proven experience in credit risk management and remediation.
Outstanding attention to detail and ability to work under strict deadlines.
Ability to implement clear recommendations for preventative measures to reduce incidents.
Strong engagement with Group Risk, Billing and Credit business units, and across Optus departments including Product, Regulatory, Legal, and Customer Success.
As the custodian of all policies related to Billing and Credit, you will: Perform annual audits and ensure compliance with Billing and Credit policies such as the ID and Activation Policy, Consolidated Credit Management Policy, and Financial Hardship Policy.
Link Billing and Credit SOPs and Controls to the applicable policies.
Maintain a central library of audits and assessments.
Record all policy non-compliance items within the Risk register.
Perks we love at Optus3 days in the office, 2 days remote – with flexible hoursInclusive carer-neutral paid Parental Leave of up to 16 weeks.
Competitive leave, including 2 'Connected Leave' days.
Access to resources, webinars, and support through the 'Parents at Work portal' for all Optus colleagues.
Opportunities for growth through extensive online and facilitator-led learning catalogues.
Participation in colleague-led volunteer groups such as Culture Connect, Elevate Women, Disability Network, LGBTQIA+ groups, Veterans, Yarn Network, Wellbeing Network, and Young Professionals.
Vibrant campus life with facilities including restaurants, cafes, gym, GP, and post office.
Free Optus bus service from Macquarie University Metro Station every 6-8 minutes, morning and afternoon.
Keen to see what it's really like to work at Optus? Search #Optus Life on Linked In for behind-the-scenes insightsAt Optus, we value diversity and are committed to providing an equal employment opportunity to all applicants, including those from diverse gender, cultural, and linguistic backgrounds, individuals with disabilities, those identifying as LGBTQIA+, veterans, and Indigenous Australians.
If you require adjustments or accessibility support during the recruitment process, please email or call us.
When you contact us, please specify your preferred method of contact, and we will respond within 48 hours.
For more information on Diversity, Inclusion & Belonging at Optus, please visit our website.
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