Operations Manager
2 weeks ago
Our Operations Managers are the backbone of Amazon Logistics (AMZL), ensuring that every package moves efficiently through our network and reaches our customers on time, every time.
This isn't just an operations role-it's an opportunity to lead, innovate, and make a real impact on the way we deliver smiles to millions of customers.
If you are someone who loves problem-solving, driving continuous improvement, and leading high-performing teams, this is the role for youThe Operations Manager (OM) is a critical leadership role responsible for overseeing daily logistics operations, driving process improvements, ensuring safety and compliance, and leading teams to meet Amazon's customer promise.
As an OM, you'll be directly responsible for supervising a team of Shift Managers and their direct reports while reporting to the Site Lead of your Delivery Station.
Key job responsibilities Manage and develop a team of Shift Managers and their direct reports.Proxy duties for the Site Lead.Review the operational forecast and determine productivity requirements for the delivery station.Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.Proactively identify and lead process improvement initiatives and Lean tools.Analyze shift performance against relevant business objectives, and put in place actions to improve our operational excellence.Manage resource (manpower) plan and oversee shifts patterns managed by direct reports including hours booking and staff holiday management.A day in the life: You will be an inspiring leader within our Delivery Stations, where you will work to continuously improve the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately, and cost-effectively as possible.
Along with your peers, you'll ensure that all workflows run smoothly and that customer expectations are met.
BASIC QUALIFICATIONS Bachelor's degree or equivalent.Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.Previous experience in leading large and diverse teams.Proven experience in managing managers and leading high performing teams.2+ years of employee and performance management experience.2+ years of performance metrics and process improvement experience.
PREFERRED QUALIFICATIONS 2+ years of performance metrics, process improvement or lean techniques experience.Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
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