Senior Business Analyst

2 weeks ago

Melbourne, Victoria, Australia Jetstar Airways Full time
Overview We are hiring a Senior Business Analyst at Jetstar Airways.
This is a 12-month fixed-term position based at our head office in Collingwood.
You will support delivery of a customer experience uplift project on the Boeing 787 fleet and join a high-performing team in the Commercial & Customer Technology portfolio.
Key Responsibilities Support delivery of software changes and releases.
Prepare delivery and implementation plans for projects and initiatives.
Coordinate business stakeholders, technical teams, and vendors as per delivery plan.
Support delivery of major projects.
Provide business analysis support and consulting advice throughout the duration of the project.
Manage application configurations as part of delivery.
Deliver BA outcomes in accordance with agreed governance standards, delivery methodologies, work practices, systems and tools.
Apply best practice BA methodologies to support delivery of implementation projects and system changes.
Facilitate meetings with internal/external stakeholders to communicate updates and drive project outcomes.
Appropriately escalate to senior management issues impacting delivery of application changes.
Transition projects and system changes to operational teams using agreed handover process.
Include quality documentation.
Work with stakeholder groups to obtain engagement feedback to measure project / program effectiveness.
Review and validate high-level processes, systems, and reporting to ensure full coverage of requirements.
Conduct gap analysis between current processes and future state processes.
Participate in design reviews and walk-throughs to communicate system designs and validate proposed solutions.
What You Will Bring Tertiary qualification in business / Information Technology PMP or Prince2 certification and Lean Six Sigma would be desirable but not essential Minimum 5 years' experience as Business/Systems Analyst (preferably in the Technology field)Minimum 5 years of experience in Delivery or Implementation role (preferably in the Technology field)Experience working on and delivering successful outcomes in large-scale IT project initiatives Aviation and travel industry is preferred Experience working within a dynamic and fast paced team environment Experience working in a collaborative team environment Your Life At Jetstar Live the travel dream: You and your nominated travel companions can take-off more with our famous Qantas Group Staff Travel discount.
Make work feel like a holiday: Join a fun, driven team where work feels like a holiday.
Our people take every opportunity to take-off together and find ways to help their teammates soar.
There's a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand.
We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of.
We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly.
We welcome applications from anyone who wants to take-off with us.
If you have support or access requirements, just reach out and let us know what you need.
Applications Close: 3 September 2025.
Seniority level Associate Employment type Full-time Job function Information Technology Industries Airlines and Aviation
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