Application Modernisation Delivery Consultant, Contact Center Technology, Professional Services

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments.
Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services.
Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center.
You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.Amazon Web Services (AWS) is looking for highly talented hands on technical architects to help accelerate our growing business.
This is an excellent opportunity to join Amazon's world class technical teams, working with some of the best and brightest engineers while also using and expanding your skills working hands on with the future of everything.Professional Services engages in a wide variety of projects for customers and partners, spanning diverse technologies across multiple industries.
The Modernization Practice collaborates across the entire organization to deliver the best solutions for customers, connect with product and service teams, and drive feature innovation based upon customer needs.
As trusted customer advocates, the Practice helps organizations understand best practices around advanced -based solutions, and how to migrate and/or re-develop existing workloads in the cloud.
You will help shape, execute, and deliver solutions for a broad range of customer use cases primarily from large customers.This is not a pure technical role, nor is it a pure selling role.
It is an individual with a unique modernization and native development expertise, hands-on building, coupled with cross-industry business acumen, including a heavy dose of passion for continued knowledge acquisition and growth, obsession for customers, and their success using that will align well with the desired outcomes to be produced.Key job responsibilitiesAs a Delivery Consultant, you will lead complex projects with autonomy and discretion, often involving multiple Amazon, customer and partner teams.You will work with customers and partners, leading them through planning, prioritization and delivery of complex transformation and migration initiatives, while collaborating with relevant Sales, Service, and Support Teams.You will design and deliver solutions that solve for new levels of complexity, scale and performance, and in turn, enable breakthrough innovations.
You will create and apply frameworks, methods, best practices and artifacts that deliver prescriptive guidance to customers, and publish and present them in large forums and across various media platforms.
You will guide customers' technical architecture and investments, maximizing alignment with the platform, and ease of adoption as new services and products become available.An ideal candidate will be able to:Helping customers architect scalable, highly available solutions that leverage services;Architecting and developing customer applications to be optimized;Working as a technical leader alongside customer business, development and teams;Providing deep software development knowledge with respect , design patterns and programming;Advising and implementing best practices;Implementing practices such as as code, continuous and automated deployment leveraging Generative AIA day in the lifeWorking Backwards from desired customer outcomes to design and deliver technical solutions.Creating, articulating, and positioning an innovative and compelling vision and value proposition for customers to migrate and modernize to the AWS cloud.Working on projects with autonomy and discretion.Collaborating across customers and partner teams to drive and shape solutions that accelerate customer's business outcomes.Advising and Assisting customers how to implement solutions.Assisting customers with building Proof of Concepts and implementing AWS services.Collaborating with Sales and AWS Service Teams.Researching, validating, and beta testing new AWS Services.AWS Professional Services presents a real opportunity to transform service delivery as well as increase operational efficiencies, and we need passionate, experienced cloud consultants to help our customers realise those benefits.
Our consultants collaborate with customer teams to deliver proof-of-concept projects, workshops and architecture assessments, provide advisory services and lead implementation projects working with AWS customers.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences.
Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection.
Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.
Our inclusion events foster stronger, more collaborative teams.
Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer.
That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
When we feel supported in the workplace and at home, there's nothing we can't achieve.- Experience developing software code in one or more programming languages (java, python, etc.)- Experience and technical expertise (design and implementation) in cloud computing technologies- Experience in IT implementation- Experience with cloud native technologies- Experience with software development life cycle (sdlc) and agile/iterative methodologies- Experience with continuous integration and continuous delivery- Experience with converting monolith applications to microservices on cloud and building -native applications on cloud- 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer, with at least 1+ year experience with any of the following platforms: Amazon Connect (preferred), Avaya, Cisco, Genesys, NICE In Contact, Salesforce.
Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills- 8+ years of programming in Python, Ruby, Go, Swift, Java,.
Net, C++ or similar object oriented language experience- Experience leading the design, development and deployment of business software at scale or recent hands-on technology infrastructure, network, compute, storage, and virtualization experience- Experience in configuration management using cloudformation, chef & puppet- Experience with designing and building Customer experience modernisation and contact center solutions using Amazon ConnectAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
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