Treatment Coordinator/ Dental Receptionist

3 weeks ago

Sydney, New South Wales, Australia Glow Orthodontics Full time
Who are we? Glow Orthodontics is a boutique orthodontic practice in Sydney's Inner West, founded by specialist orthodontist Dr.
Jessica Yeo .
We focus on modern, patient-first orthodontics with a personal touch, delivering treatments such as braces and Invisalign.
Our values are compassion, precision and innovation .
We pride ourselves on creating a welcoming environment where patients feel cared for and staff feel empowered to grow.
At Glow, we're not just transforming smiles — we're building confidence and long-term patient relationships.
About the Role Glow Orthodontics is looking for an experienced Treatment Coordinator / Dental Receptionist to support our orthodontist and patients on their smile journey.
This 5 day hybrid role combines in-clinic days (chairside support, reception, treatment coordination) with remote work (patient follow-up, admin, scheduling).
It's ideal for someone with dental or orthodontic experience who thrives on delivering exceptional patient care, while managing the admin and financial side of treatment coordination.
You Are… Minimum 1-2 years' experience in dental or orthodontic practices preferred , comfortable with both chairside and reception/admin duties.
Customer service obsessed : you go above and beyond to create a warm and memorable patient experience.
Confident communicator with execellent interpersonal skills : you can build trust with patients, parents, and colleagues in person and over the phone.
Detail oriented : you are able to multi-task and execute well in a fast-paced environment Emotionally mature : you can handle financial conversations, anxious patients, and clinical challenges calmly.
Proactive : you don't wait to be told — you anticipate patient and the orthodontist's needs.
Career minded : you want a long-term role in orthodontics with pathways to senior roles.
Australian citizen/permanent resident.
Tech savvy: Able to learn new dental practice management software and systems quickly Key Responsibilities Commit to a 5 day Hybrid role with in-clinic patient-facing days (Tuesday 9.30am-6.30pm, Thursday 9.30am-6.30pm, Saturday 8.30am-6.30pm) plus structured WFH admin days Confident communicator and Guide patients through treatment plans, fees, and

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