Care Choices Partner

6 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features.
Care Choices Partner | Central Coast, NSW | Aged Care Sector On behalf of our client, a values-driven partner of aged care service organisations, we are seeking an experienced and strategic Care Choices Partner to join their team onsite in Central Coast, NSW.
Sector: Aged Care | Community Health | Not-for-Profit Role Statement The Care Choices Partner plays a vital role in supporting older people and their families to navigate the care system with clarity, confidence, and compassion.
Grounded in a person-centred approach, they listen closely to each client's unique needs, preferences, and goals to help them understand their options and make informed decisions about their care.
They provide practical, caring guidance through every step of the journey, from exploring services to securing the right care arrangement, while ensuring each client feels heard, supported, and respected.
Care Choices Partners also build and nurture strong relationships with care providers to ensure we can offer a comprehensive and current view of the care landscape.
They bring sound judgment, knowledge, and professionalism to their work, while always striving to deliver an outstanding client experience.
As part of a collaborative team, they contribute to the continuous improvement of our services and help grow My Care Journey's positive reputation across the sector.
Position Description As the Care Choices Partner, you will be responsible for:
• Work closely with older people and their families to understand care needs, preferences and goals.
• Provide tailored advice on aged care options, including residential care, home care, respite, and NDIS supports.
• Support clients through the entire placement journey, from initial enquiry to transition, including attending tours and submitting applications or documentation on their behalf.
• Onboard new providers by gathering service details, negotiating partnership terms, and ensuring accurate system setup.
• Maintain up-to-date and accurate records of provider offerings, pricing, availability, and client interactions.
• Build and maintain strong relationships with care providers, assessors, referrers, and other key stakeholders.
• Collaborate with the internal team to improve service quality and client experience.
• Customer Focus – Identifies and responds to client needs and maintains quality and service standards.
• Relationship Building – Builds trust and fosters positive, respectful relationships with clients, families, care providers, and stakeholders to support effective collaboration and long-term engagement.
• Persuasive Communication – Effective oral and written communications, distinguished by their positive impact and use of appropriate influencing behaviours.
• Sound Judgment & Integrity – Applies empathy, discretion, and practical judgment when supporting clients and navigating sensitive care decisions, always upholding confidentiality and ethical standards.
• Planning and Organising – Plans and schedules effectively and maintain effective controls and attention to detail to ensure timely delivery of services
• Driven for Results - Meets challenging objectives, initiates action, and commits to clear outcomes.
• Team Effectiveness - Works toward common goals in an open, collaborative, and inclusive manner.
Qualifications, Skills & Experience
• Experience in aged care, retirement living, disability support or healthcare navigation.
• Proven experience in a client-facing role within a high-trust environment (e.g.
aged care, admissions, real estate, mortgage broking, NDIS, or similar).
• Strong customer service ethos with a commitment to delivering exceptional, personalised experiences.
• Outstanding communication skills — clear, compassionate, and confident across phone, email, and in-person interactions.
• Highly organised with the ability to manage multiple tasks, timelines, and client needs simultaneously.
• A problem-solver with sound judgment and a proactive, solutions-focused mindset.
• Strong attention to detail and ability to maintain accurate records and documentation.
• Tech-confident: comfortable using CRMs, cloud-based systems, and able to adapt to new technologies with ease.
• Works well independently and collaboratively as part of a close-knit team.
• Knowledge of the Aged Care Act, CHSP, Home Care Packages, NDIS or other relevant legislation.
• Qualifications in aged care, nursing, allied health, social work, community services or similar.
• Understanding of the residential aged care and/or retirement living sector.
• Familiarity with aged care assessment processes and placement pathways.
Apply Now If you're looking to make an impact in aged care, we welcome your application.
Please submit your resume via Linked In for a confidential discussion.
Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Health Care Provider Industries Business Consulting and Services Referrals increase your chances of interviewing at Dimarcorp Enterprise Consulting by 2x Get notified about new Care Specialist jobs in Central Coast, New South Wales, Australia.
CCLHD-Administration Officer Level 3 - Community Health Gosford, New South Wales, Australia 4 days ago CCLHD - Administration Officer - Level 3 - Sexual Health and HIV Programs Central Coast, New South Wales, Australia 5 days ago CCLHD - Administration Officer - Level 3 - Sexual Health and HIV Programs Central Coast, New South Wales, Australia 7 hours ago CCLHD-Administration Officer Level 3 - Community Health Central Coast, New South Wales, Australia 7 hours ago CCLHD - Administration Officer - Level 3 - Sexual Health and HIV Programs Central Coast, New South Wales, Australia 5 days ago CCLHD-Administration Officer Level 3 - Community Health Central Coast, New South Wales, Australia 3 days ago Erina, New South Wales, Australia 3 weeks ago Central Coast, New South Wales, Australia 7 hours ago Service Support Officer - Care Navigation Central Coast, New South Wales, Australia 4 hours ago Central Coast, New South Wales, Australia 4 days ago Specialised Carer - Dementia Care - Woy Woy Central Coast, New South Wales, Australia 4 hours ago Specialised Carer - Dementia Care - Woy Woy Central Coast, New South Wales, Australia 4 hours ago Head of Allied Health - Residential Care Central Coast, New South Wales, Australia 2 weeks ago Central Coast, New South Wales, Australia 7 hours ago Central Coast, New South Wales, Australia 7 hours ago CCLHD - Clinical Nurse Specialist Grade 2 - Project Officer Central Coast, New South Wales, Australia 3 hours ago CCLHD - Clinical Nurse Specialist Grade 2 - Project Officer Central Coast, New South Wales, Australia 7 hours ago CCLHD - Clinical Nurse Specialist Grade 2 - Project Officer Central Coast, New South Wales, Australia 1 hour ago CCHLD - Senior Physiotherapist Level 3 - ICU and Respiratory Central Coast, New South Wales, Australia 3 hours ago CCHLD - Senior Physiotherapist Level 3 - ICU and Respiratory Central Coast, New South Wales, Australia 7 hours ago Little Jilliby, New South Wales, Australia 23 hours ago CCHLD - Senior Physiotherapist Level 3 - ICU and Respiratory Central Coast, New South Wales, Australia 1 hour ago Central Coast, New South Wales, Australia 1 day ago Central Coast, New South Wales, Australia 1 day ago CCLHD - Registered Nurse - Community Nursing, Division of Aged, Subacute & Complex Care Central Coast, New South Wales, Australia 19 hours ago Central Coast, New South Wales, Australia 7 hours ago We're unlocking community knowledge in a new way.
Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr

---