Client Care Coordinator

3 days ago

Midland, Western Australia Invocare Full time
Client Care Coordinator – Pet Aftercare Services
Be the heart of a compassionate brand supporting pet families through their journey of loss.
Location: Lawnswood, Bayswater Employment Type: Casual
About Us
At Lawnswood, part of the Invo Care Group, we honour the unconditional love pets bring to our lives.
We provide respectful and professional pet aftercare services to grieving families.
We're seeking a compassionate and detail-oriented Client Care Coordinator to join our Client Care Team and help us deliver our purpose with empathy and excellence.
About the Role
As a Client Care Coordinator, you'll be a key point of contact for pet families and veterinary clinics, ensuring a seamless and compassionate experience through every step of the pet aftercare process.
Key Responsibilities

Provide empathetic customer service across phone, email, online chat, bookings, and social media
Coordinate pet viewings, ash collections, and client visits with professionalism
Prepare pets and viewing rooms to company standards
Liaise with internal teams to ensure smooth service delivery
Manage client payments, including Zip Pay and Vet Pay
Schedule and manage vet, home, and office collections
Accurately process client and vet data and maintain records
Assist with reporting, manifests, and travel logistics
Uphold hygiene, safety, and presentation standards
Attend team meetings and contribute to continuous improvement
Support induction of new veterinary clinics and assist with client follow-ups

What We're Looking For

Emotionally intelligent and compassionate individual
Strong communication and customer service skills
Physically capable of lifting moderate weights (upto 20 kilos) and standing for extended periods
Q Fever vaccinated (or willing to obtain)
High attention to detail and ability to follow procedures
Comfortable working in emotionally sensitive environments
Ability to work independently and collaboratively

Our Values – CARES

Collaboration – We respect one another and achieve more together

Accountability – We act with integrity, honesty, and fairness

Responsiveness – We put clients first, listening and acting to exceed expectations

Excellence – We innovate and improve continuously

Safety – We keep everyone safe, everywhere, every day

Why Join Us?

Be part of a purpose-driven organisation
Supportive and caring team culture
Training and development opportunities
Make a meaningful impact in people's lives

Ready to make a difference?
Invo Care is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.
Apply now and help us honour a lifetime of unconditional love.
To learn more careers at one of the Invo Care brands please visit our careers page: https://www.invocare.com.au/careers/

  • Clinical Coordinator

    6 days ago

    Midland, Western Australia St Jude's Health Care Services Full time $104,000 - $130,878 per year

    Search by KeywordSearch by LocationClearSelect How Often (in Days) To Receive An Alert:Create AlertSelect How Often (in Days) To Receive An Alert:Apply now »Title: Clinical CoordinatorDate: 4 Sept 2025Location: MidlandBusiness Unit: Midland Nursing HomeSt Jude's Health Care Group is a trusted provider of Aged Care, Allied Health and Disability Services,...

  • Multi Skilled Care Worker

    3 days ago

    Midland, Western Australia Brightwater Care Group Full time

    496780Oakwood Cres, Brightwater The Oaks, Waikiki, WA, Australia, 6169CasualThis is an exciting opportunity for experienced and motivated Multi Skilled Care Workers to join our residential aged care team based in Waikiki on a casual basis.Multi Skilled Care Workers work as part of a multi-disciplinary team to actively promote choice, control and quality of...

  • Elderly Client Home Visitor

    3 days ago

    Midland, Western Australia beBeeCare Full time $70,000 - $90,000

    Community Support Worker RoleWe are seeking a compassionate and caring professional to visit elderly clients in their own homes, assisting them to live independently in the community by supporting them with daily tasks, social access, and sometimes just keeping them company.Key Responsibilities:Deliver quality care and support by ensuring the holistic needs...

  • Disease Management Coordinator

    3 days ago

    Midland, Western Australia beBeeCoordination Full time $81,840 - $102,240

    Chronic Disease Coordination OpportunityThe health services team is seeking a dedicated and experienced Registered Nurse to coordinate care for patients with chronic diseases within the Western Australian Corrective Services system.

  • Care Professional

    3 days ago

    Midland, Western Australia beBeePhysiotherapist Full time $90,000 - $120,000

    Job Opportunity:As a Physiotherapist, you will have the chance to work collaboratively with a group of dedicated professionals who are passionate about enhancing lives and delivering exceptional care.We seek a skilled Physiotherapist to join our Allied Health team in Midland. As a key member of our team, you will be responsible for conducting thorough...

  • Dedicated Care Professionals

    3 days ago

    Midland, Western Australia beBeeCare Full time $55,000 - $85,000

    Job Title: Dedicated Care ProfessionalsWe are seeking skilled and compassionate individuals to join our residential care team. As a key member of our multi-disciplinary team, you will actively promote choice, control, and quality of life for our clients.Key ResponsibilitiesDeliver high-quality care and support to our clients, ensuring their holistic needs...

  • Domiciliary Care Specialist

    3 days ago

    Midland, Western Australia beBeeDomestic Full time $40,000 - $59,000

    Job OverviewWe are seeking a reliable and skilled Domiciliary Care Specialist to provide exceptional cleaning services and domestic assistance support to elderly clients in their private homes.Main Responsibilities:Deliver high-quality care and support services to enable clients to live safely and independently.Develop strong relationships with clients and...

  • Personalized Home Care Specialist

    2 days ago

    Midland, Western Australia beBeeCommunity Full time $70,000 - $89,900

    Job Title:Home Care Support Professional">Role Summary:As a Home Care Support Professional, you will play a vital role in enabling our clients to maintain their independence and live life on their own terms. This is an excellent opportunity to make a positive impact on the lives of older Australians and become part of a supportive team.">Key...

  • Community Support Worker

    3 days ago

    Midland, Western Australia Brightwater Care Group Full time

    Do you have a passion for working with the elderly?Do you want to make a difference in someone's life by assisting them to enjoy a full and independent life in their own home?We require a Community Support Worker to provide personal care services every Monday, Wednesday and Friday (7am-3pm or 8am – 4pm) for clients living in the Swan View, Midland, Middle...

  • Empathetic Home Care Assistant

    4 days ago

    Midland, Western Australia beBeeCompassionate Full time $60,000 - $95,000

    Job DescriptionOur organisation is committed to delivering high-quality care and support services to older Australians. To achieve this, we are seeking a qualified and compassionate Community Support Worker to join our team.This role involves working with clients across the Perth metropolitan area, providing personal care, assistance with daily living tasks,...