Client Care Coordinator

4 weeks ago

Midland, Western Australia Invocare Full time
Client Care Coordinator – Pet Aftercare Services
Be the heart of a compassionate brand supporting pet families through their journey of loss.
Location: Lawnswood, Bayswater Employment Type: Casual
About Us
At Lawnswood, part of the Invo Care Group, we honour the unconditional love pets bring to our lives.
We provide respectful and professional pet aftercare services to grieving families.
We're seeking a compassionate and detail-oriented Client Care Coordinator to join our Client Care Team and help us deliver our purpose with empathy and excellence.
About the Role
As a Client Care Coordinator, you'll be a key point of contact for pet families and veterinary clinics, ensuring a seamless and compassionate experience through every step of the pet aftercare process.
Key Responsibilities

Provide empathetic customer service across phone, email, online chat, bookings, and social media
Coordinate pet viewings, ash collections, and client visits with professionalism
Prepare pets and viewing rooms to company standards
Liaise with internal teams to ensure smooth service delivery
Manage client payments, including Zip Pay and Vet Pay
Schedule and manage vet, home, and office collections
Accurately process client and vet data and maintain records
Assist with reporting, manifests, and travel logistics
Uphold hygiene, safety, and presentation standards
Attend team meetings and contribute to continuous improvement
Support induction of new veterinary clinics and assist with client follow-ups

What We're Looking For

Emotionally intelligent and compassionate individual
Strong communication and customer service skills
Physically capable of lifting moderate weights (upto 20 kilos) and standing for extended periods
Q Fever vaccinated (or willing to obtain)
High attention to detail and ability to follow procedures
Comfortable working in emotionally sensitive environments
Ability to work independently and collaboratively

Our Values – CARES

Collaboration – We respect one another and achieve more together

Accountability – We act with integrity, honesty, and fairness

Responsiveness – We put clients first, listening and acting to exceed expectations

Excellence – We innovate and improve continuously

Safety – We keep everyone safe, everywhere, every day

Why Join Us?

Be part of a purpose-driven organisation
Supportive and caring team culture
Training and development opportunities
Make a meaningful impact in people's lives

Ready to make a difference?
Invo Care is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.
Apply now and help us honour a lifetime of unconditional love.
To learn more careers at one of the Invo Care brands please visit our careers page: https://www.invocare.com.au/careers/

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