Duty Manager – Car Rental

Add expected salary to your profile for insights Looking to step into a fast-paced leadership role where no two days are the same? Join a global leader in the car rental industry and take the wheel as a Duty Manager at our Melbourne branches.
About the Role As a Duty Manager, you'll oversee the day-to-day operations of a busy rental location—managing staff across multiple functions including the front counter, vehicle preparation (wash bay), and fleet movement.
You'll lead by example, ensuring seamless customer service, smooth logistics, and a motivated team environment.
This is a hands-on leadership role, perfect for someone who thrives in a dynamic setting and enjoys guiding a team while jumping in to support wherever needed.
Key Responsibilities Lead and support staff across the counter, wash bay, and vehicle transport areas Coach and mentor front-line team members to deliver excellent customer service and hit sales targets Ensure vehicle readiness, including cleanliness, presentation, and roadworthiness Oversee day-to-day operations, including staffing, rostering, and workflow coordination Assist customers directly at the counter when needed—setting the tone for exceptional service Drive a high-performance culture, resolving issues, and supporting other branches Contribute to hitting targets, and promoting and selling Avis/Budget products Cleaning and driving of vehicles is required Keeping records of customer interactions, processing customer accounts, filing documents regarding rental agreements.
What We're Looking For Applicantsmusthold a current driver's license.
Previous experience in a supervisory or team leader role is preferred (ideally in retail, hospitality, logistics, or rentals)Strong people management and communication skills A flexible, can-do attitude and ability to manage multiple priorities Knowledge of customer service, sales techniques, and Workplace Health & Safety Availability to work a rotating roster, including weekends and public holidays Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, monitor and organise business demands on daily basis.
Flexible approach to multiple assigned work Work a rotating roster that includes alternate weekends and Public Holidays.
Previous experience in the car rental industry If you're ready to take the next step in your leadership career and want to be part of a globally trusted brand, we'd love to hear from youUnlock job insights Salary match Number of applicants Skills match Your application will include the following questions: Do you have experience preparing work rosters? Which of the following statements best describes your right to work in Australia? How many years of people management experience do you have? How many years' experience do you have as a duty manager? Do you have a current Australian driver's licence? Have you worked in a role where you had team and or line management responsibility? Do you have customer service experience? Are you available to work on a rotating roster?Budget Rent a Car is renowned for meticulously maintained vehicles and quality service.
We offer a wide range of cars, 4 WDs and minibuses as well as Australia's largest fleet of truck and commercial vehicles.
Whether you are a business traveller, moving home or planning a trip, Budget has the right vehicle choice for you.
Typically, our car hire fleet is constantly being updated to ensure you enjoy the best in comfort and safety at competitive prices.
Driving is one of the best ways to see the sights of Australia, and Budget offers customers the convenience of having over 190 car hire locations Australia wide so you are never far from a pick up point or friendly service.
When you rent a car or truck from Budget you can also earn valuable rewards points.
Budget is a proud car and truck rental partner of the Qantas Frequent Flyer program and the flybuys program.
See our Partners page for full details.
Source: This is an extract from the company's own website.
Budget Rent a Car is renowned for meticulously maintained vehicles and quality service.
We offer a wide range of cars, 4 WDs and minibuses as well as Australia's largest fleet of truck and commercial vehicles.
Whether you are a business traveller, moving home or planning a trip, Budget has the right vehicle choice for you.
Typically, our car hire fleet is constantly being updated to ensure you enjoy the best in comfort and safety at competitive prices.
Driving is one of the best ways to see the sights of Australia, and Budget offers customers the convenience of having over 190 car hire locations Australia wide so you are never far from a pick up point or friendly service.
When you rent a car or truck from Budget you can also earn valuable rewards points.
Budget is a proud car and truck rental partner of the Qantas Frequent Flyer program and the flybuys program.
See our Partners page for full details.
Source: This is an extract from the company's own website.
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