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Senior Manager, Technical Escalations

1 week ago

Sydney, New South Wales, Australia Datadog Full time
Job Description:

The Senior Manager, Technical Escalations role is a critical position within the Technical Escalation Engineering team at Datadog. The successful candidate will be responsible for leading a high-performing team of engineers who are passionate about delivering exceptional customer experiences.

This role requires a strategic and people-first leader with a proven track record of managing high-performing teams. The ideal candidate will excel at coaching and developing talent, fostering a culture of collaboration, ownership, and massive impact.

The Senior Manager, Technical Escalations will work closely with cross-functional teams, including Engineering and Product, to shape and execute key initiatives that drive business growth and customer satisfaction.

Bold leadership skills and technical expertise are essential for this role, as the successful candidate will need to navigate complex technical issues and make informed decisions to resolve them.

We're looking for a talented individual who can connect technical expertise to business goals and drive continuous improvement in customer experience and product adoption.