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Process Executive – English Language
1 month ago
As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet stringent TAT, Productivity and a minimum monthly average quality requirement of 99%.
Candidate Qualification Graduate or Diploma (Preferably in Finance/ Commerce)Core Competencies Excellent written, reading & spoken communications skills in Required Language Good Cognitive, Logical & Analytical skills Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)Excellent analytical and research skills Quick learning and understanding of complex processes Experience with Payments Fraud & Risk (or similar programs) Internet Savvy Other Requirements Willing to work in 24x7 environment Ability to manage critical situations with minimum supervision MS Office & strong keyboard skills Good interpersonal and communication skills Ability to perform in adverse situations Detailed Role & Responsibilities Ensure to meet daily KPIs Accountable for the success and quality of the process Ensures that the process is followed correctly in Service Operations Ability to learn to work with customer internal tools Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines Flexible to work in assigned shift timings as per process requirements About Cognizant Cognizant (Nasdaq: CTSH) engineers' modern businesses.
We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world.
Together, we're improving everyday life.
See how at www.cognizant.com or@cognizant.
Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Business Development and Sales Industries IT Services and IT Consulting and Business Consulting and Services Referrals increase your chances of interviewing at Cognizant by 2x Get notified about new Process Executive jobs in Greater Kuala Lumpur.
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