Platform Delivery Manager

Platform Delivery Manager (Communications & Outbound) Job requisition ID: 45903Location:Sydney, NSW, AU Melbourne, VIC, AUWorkplace Type: HybridCreate impact as a Platform Delivery Manager(Communications & Outbound)Join the largest general insurance group in Australia and Aotearoa New Zealand.
We're a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.We're on the hunt for a visionary Platform Delivery Manager to lead the evolution and performance of one of IAG's most critical technology platforms.
This role will see you at the heart of delivering our technology strategy, ensuring operational excellence today while shaping a platform for the future.Your RoleAs a Platform Delivery Manager, you'll be accountable for end-to-end delivery of strategic and high-impact projects across the platform.
You'll work closely with business and technology stakeholders to shape, prioritise and sequence demand, leading delivery teams to bring these initiatives to life.
You'll support the transition of our people and delivery practices to a modern Saa S environment, delivering a world-class customer solution for one of the largest insurers in Australia & New Zealand.Key deliverables for success in this role:Delivery Leadership: collaborate with stakeholders to shape delivery roadmaps, align with strategic goals, drive workforce planning and partner management to maintain capability and quality, while reporting on progress, risks, and issues to key stakeholders, including the CIO and program teams.
Additionally, champion engineering excellence, automation, and agile methodologies.Technology & Strategic Enablement: Lead the delivery of secure and scalable experiences, provide thought leadership and insight to influence technology planning, build solutions for growth, and contribute to innovation and risk management.People & Culture: Inspire and lead a high-performing team, embed IAG's purpose and values, create a supportive environment, and support both personal and platform growth.This is not a product or digital delivery role - it's about delivering technology outcomes on a core platform that underpin our core business.
You'll ensure platform change is executed efficiently, aligned to architecture and standards, and delivered at pace.This is a permanent role open to candidates based in Gadigal Country (Darling Park 2, Sydney) or Naarm (Melbourne).About YouYou'll have excellent customer communication and outbound experience with strong knowledge in Smart Communications product setYou're an experienced Delivery Manager or Program Manager with a strong background in delivering complex technology changeYou know how to navigate technical complexity, align teams, and drive delivery through structured planning and agile executionYou'll bring:Experience delivering large-scale or multi-stream platform projects in complex enterprise environmentStrong stakeholder and vendor management skillsKnowledge of modern platform architectures, integration and delivery practicesDrive culture change by focusing on future delivery methodologies, creating a safe environment, and ensuring operational excellence while shaping the future platformMaintain a calm, pragmatic approach to delivery leadership, balancing urgency with quality and strategy, while growing a high-performing teamContinuous improvement mindset, leading change and evolving delivery practicesApplications close Friday 2 May 2025 at 23:59pm AEST.Joining IAG, you'll have access to a raft of benefits from across the group:Boosted superannuation with 13% as standardDedicated career growth programs, including the award-winning IAG AcademyWork from home and many more flexibility options with my FlexDiscounts on every day and special occasion itemsGreat employee network communitiesCommunity volunteer days and team volunteer activities employment type eligibility criteria applyAbout UsAs part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected.
That's not just words.
It's our people promise.
We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference.
We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities.
We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

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