Field Service Supervisor

Reporting to the Field Service Manager, the key focus of the Field Service Supervisor role is to manage people and processes to achieve a competitive, profitable field service result for Sandvik, ensuring the best customer service in the industry.
This position is responsible for managing the activities of all technicians involved in field service, liaising with various internal and external stakeholders, and overseeing warranty claim processing.
This role is a full-time permanent role which operates on 8 days on and 6 days off roster, working back-to-back with another Field Service Supervisor.
This role is a local position based at our Workshop in Kenwick.
Areas of responsibility Undertake all planning requirements to ensure effective utilization of labor and resources.
Provide supervision and direction to team members.
Coordinate field service technicians on a day-to-day basis.
Process and respond to warranty claims.
Develop and train field service personnel.
Communicate clearly and work with all business lines to provide consistent service and support to our customers in the region.
Conduct customer liaison and site visits.
Your profile Previous supervisory experience in a mechanical workshop environment.
Trade qualifications in a mechanical discipline (minimum of 5 years post-trade experience).
Certificate IV or Diploma in Business (Front Line Management) is advantageous.
Strong EHS management culture with a drive and determination to achieve company targets and goals.
Positive and proactive outlook with excellent communication skills to ensure customer expectations are met.
Ability to pass a pre-employment medical, reference checks, police checks and regular onsite drug & alcohol testing.
What we offer Flexible working arrangements, work from the comfort of your own home up 40% of the work week Company-wide Bonus scheme to reward your hard work and dedication.
Training and development opportunities, from extensive internal programs to contributions towards external studies.
Company-funded paid parental leave, with superannuation contributions during the leave period.
Sandvik Wellness Program to support and enhance your health and wellbeing Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program.
Employee Referral program, earning up to $5,000 per successful referral Company-wide Bonus scheme to reward your hard work and dedication.
Sandvik is proud to be a WORK180 Endorsed Employer for Women, having been listed among the Top 101 Endorsed Employers for five consecutive years.
We are committed to fostering an inclusive and supportive workplace, and you can explore our policies and employee benefits on the WORK180 website.
In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the Work Safe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.
Who we are Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries.
The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.
Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing.
Sustainability is integral to our growth and our customers' success.
We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing.
Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.
We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work.
We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.
Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.
Join us at Sandvik, where we are dedicated to delivering excellence and innovation.
For further information about the role please reach out to Talent Acquisition Specialist – Zelda Fowkes, Applications close : 18 September 2025, or prior if ideal candidate selected.
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