Box Office Administration Officer – Performing Arts Centre

Summary of the position:

Temporary position up to September 2027
18 hours per week with access to Flex-Time system
Salary commencing from $667.44 per week + 12% Superannuation

About the opportunity:
Be part of something new and exciting Wollondilly's Performing Arts Centre (PAC) is looking for a customer-focused professional to join the team within the position of Box Office Administration Officer.
In this position, you will be responsible for delivering outstanding customer service, managing the PAC ticketing system, and supporting the smooth daily operation of this state-of-the-art venue.
From coordinating event bookings and ticket sales to ensuring every patron has a seamless and positive experience, this role is ideal for someone who thrives in a community-focused environment.
To succeed in this position, you will meet the following criteria:

Certificate IV in Business Administration or equivalent, and/or demonstrated relevant experience in an administrative or business support position
Current Class C Drivers Licence and NSW WWCC
Proven Cash handling experience and high-level Customer Service delivery
High level communication skills and ability to communicate effectively with difficult customers and people from diverse backgrounds.

Ability to handle customer phone calls and in person enquiries, including dealing with complaints, providing solutions and follow up on resolution.

What we can offer you:
Located on Sydney's southern fringe, Wollondilly Shire Council spans 2,560 km² of natural bushland, scenic waterways, and vibrant, welcoming communities.
Delivering exceptional, high-performing services to our community is fundamental to what we do.
We continuously seek opportunities to strengthen our service delivery across and require experienced and qualified professionals to join us in Making Wollondilly even better, together.
We actively cultivate a positive and supportive work environment, providing a variety of benefits to support, reward and actively engage our workforce including;

Learn, develop and grow your career with our Growth Learning Program
Be acknowledged in our STAR Reward and Recognition program
Participate in our Educational Assistance Program
Stay connected with our Health & Wellbeing programs
Access to our Employee Assistance Program

Want to find out more?
Further Information: Raina Savage, PAC Venue Manager, 4677 1100 Applications Close: 5:00pm Monday 29 September 2025
Join us in Making Wollondilly even better together
Only applications received via Council's online recruitment platform be considered.
To apply for this position, you must be an Australian or New Zealand citizen, a permanent resident, or have unlimited work rights in Australia without visa restrictions.
All positions are engaged Monday to Sunday (except otherwise stated) in accordance with the Local Government (State) Award.
Shortlisted applicants may be required to complete pre-employment checks including a medical assessment (including drug and alcohol screening), police clearance, qualification and bankruptcy verification, and a valid WWCC.
Wollondilly Shire Council is committed to fostering a positive, inclusive, and diverse workplace culture.
We uphold our responsibility as a child-safe organisation, dedicated to promoting and protecting the rights of children and young people.
We encourage applications from First Nations peoples, individuals with disability, veterans, members of the LGBTQIA+ community, and people from culturally and linguistically diverse communities.
We actively provide reasonable adjustments ensuring applicants are supported throughout the recruitment process.

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