Technical Support Engineer- Intune

3 weeks ago

Melbourne, Victoria, Australia Microsoft Full time
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is dedicated to empowering customers to accelerate business value through differentiated customer experiences leveraging Microsoft's products and services.
We focus on cross-company alignment and execution to exceed customer expectations in every interaction—whether in-product, digital, or human-centered.
CE&S oversees consulting, customer success, and support across Microsoft's portfolio.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence through seamless support experiences.
Powered by Microsoft's AI technology, CSS helps consumers, businesses, and partners resolve issues quickly and securely, prevent future problems, and maximize their Microsoft investments.
We are seeking passionate individuals for the role of Technical Support Engineer, responsible for troubleshooting and resolving customer technical issues.
This role offers opportunities for career growth, skill development in problem-solving, collaboration, research, and technical proficiency.
The position is flexible, allowing up to 50% remote work.
Microsoft's mission is to empower every person and organization to achieve more.
We foster a culture of respect, integrity, and accountability, promoting inclusion and growth.
Responsibilities Response and Resolution: Own, investigate, and resolve customer technical issues, collaborating within and across teams, utilizing troubleshooting tools and practices.
Readiness: Lead or participate in community building with peers and share knowledge where appropriate.
Professional Development: Develop technical and professional skills through training and readiness activities.
Product/Process Improvement: Identify potential product defects and escalate appropriately to contribute to product improvements.
Qualifications Required: Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years of experience in cloud/infrastructure technologies, IT support, systems administration, network operations, software development/support, architecture, or consulting.
OR equivalent experience.
Additional: At least 2 years of experience in a customer-facing role.
At least 2 years of experience working on technical projects.
Core Skills in Intune Include Knowledge of Microsoft Intune, Entra ID, Azure, Office 365.
Troubleshooting skills for Intune issues such as enrollment, policy deployment, app management, compliance, and reporting.
Experience with Windows Autopilot, Win32 Packaging, Windows updates, and advanced troubleshooting.
Knowledge of operating systems, networking, MDM/MAM solutions, HTTP/HTTPS, and system management tools.
Proficiency with remote support tools like Microsoft Teams and Quick Assist.
Additional preferences include Australian Citizenship (based in Sydney) and language skills in Korean, Japanese, or Mandarin.
Candidates must meet security screening requirements, including passing the Microsoft Cloud Background Check.
Microsoft is an equal opportunity employer.
We consider all qualified applicants without regard to age, race, gender, disability, or other protected characteristics.
Reasonable accommodations are available upon request during the application process.
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