Service & Claims Consultant, Fixed-term Contract

Chubb celebrates diversity by fostering an inclusive, flexible, and equitable workplace.
We support applications from all members of our community and ensure equitable access to our employment opportunities.
We are open to discussing workplace flexibility in all our vacancies to attract the best candidates and accommodate individual needs, differences, disabilities, and working arrangements.
Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Chubb is a world leader in insurance, operating in 54 countries and territories.
We provide commercial and personal property and casualty insurance, personal accident and health insurance, reinsurance, and life insurance to a diverse client base.
As an underwriting company, we assess, assume, and manage risk with insight and discipline, servicing and paying claims fairly and promptly.
Our extensive product and service offerings, broad distribution capabilities, financial strength, and global operations define us.
Chubb Limited, our parent company, is listed on the NYSE (CB) and is part of the S&P 500 index.
We maintain offices in Zurich, New York, London, Paris, and other locations, employing approximately 40,000 people worldwide.
More information can be found at: www.chubb.com.
Your Role This role aims to enhance the customer experience for clients of American Express, Macquarie, Bendigo Adelaide, and Investec by providing superior service for inquiries, including claims related to the No Additional Charge (NAC) Insurance on their Credit and Charge Cards.
It involves service and inbound sales to existing and potential customers in a professional manner while achieving set financial and non-financial targets.
The goal is to deliver exceptional service at every contact point by effectively resolving customer inquiries.
Your Responsibilities: Deliver seamless member experiences on the NAC insurance program by providing exceptional customer service aligned with the card issuers' values within the Chubb NAC Services Team.
Provide high-quality service on all inquiries, including claims.
Offer accurate and timely information regarding coverage as per Card Terms and Conditions.
Focus on delivering exceptional experiences during every customer interaction.
Assist customers professionally at all touchpoints.
Understand customer needs and deliver personalized service.
Operate within a heavily regulated industry, demonstrating understanding of Chubb's legal, regulatory, and internal compliance obligations, including policies and procedures, to promote compliance and achieve compliant outcomes.
Provide financial services efficiently, honestly, and fairly.
Complete prescribed training to maintain skills and competencies.
Identify, record, and report complaints, conflicts, breaches, and other reportable matters promptly.
Meet or exceed financial targets while maintaining service levels as a team member of the Inbound Service and Claims team.
Handle all written queries within five days professionally and efficiently, adhering to Chubb standards.
Identify sales opportunities, provide feedback, and use sales skills to meet campaign-specific targets, including retaining customers considering policy cancellations.
Participate in training workshops and provide feedback to stakeholders.
Maintain QA scores and adapt quickly to procedural changes.
Qualifications Exceptional customer service skills, with at least 12 months in a customer-focused role.
Claims handling experience is advantageous but not essential.
Excellent phone manner and verbal communication skills.
Strong written communication skills.
Proficiency in computer systems and the ability to learn new ones.
Problem-solving and analytical skills with high attention to detail.
Results-driven with a focus on continuous improvement.
Competence in Excel, Word, and Power Point.
Strong team player.
Chubb is committed to equal employment opportunities and celebrates individual differences by fostering a welcoming, respectful, and valued workplace environment.
We offer opportunities in a dynamic, agile environment with ongoing development, both locally and globally.
Benefits include flexible working via our "My One Thing" initiative, education assistance, casual dress Fridays, health and wellbeing programs (including discounted health insurance, daily breakfast, and fresh fruit), and options to participate in the Chubb Limited discounted stock purchase scheme.#LI-CS1
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