Dynamics 365 Ce Lead Functional Consultant
3 weeks ago
Your expertise will help organizations realize the full potential of Customer Engagement through innovative business solutions.
What You'll Do · Lead requirements-gathering sessions to understand business processes, objectives, and challenges.
· Translate requirements into clear functional design documents for configuration and customization.
· Configure Dynamics 365 CE—entities, forms, workflows, business rules, and security roles.
· Collaborate with technical teams on customizations and system integrations.
· Deliver end-user training and ongoing support to ensure successful system adoption.
· Participate in system testing by creating and executing test cases.
· Assist with data migration—mapping, cleansing, and import/export activities.
· Troubleshoot and resolve issues during implementation and post-launch support.
· Stay current on the latest Dynamics 365 CE features, offering strategic recommendations.
· Work closely with project managers and cross-functional teams to ensure timely, quality delivery.
Pre-Sales Support · Support pre-sales activities, coaching and mentoring junior team members.
· Validate solutions, costings, and project plans (without direct delivery responsibilities).
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