Head Of Customer Service
3 days ago
Industry: Wholesale & Distribution Who We Are Hi there We're a leading Australian supplier of premium furniture, and we're on the lookout for a driven, hands-on Head of Customer Service to take our service offering to the next level.
Our reputation is built on delivering exceptional quality and design , and we need someone who's ready to build a best-in-class service function.
If you're a problem solver, leader, and innovator with a passion for creating outstanding customer experiences, this could be the perfect role for you What You'll Do Lead & Transform – Elevate our customer service team, setting a new standard for efficiency, excellence, and accountability.
Customer-Centric Excellence – Ensure every interaction is smooth, professional, and leaves a lasting positive impression.
Problem-Solving Pro – Take the lead on escalations and complex service challenges with a solution-focused approach.
Process Innovation – Drive the evolution of our service processes, implementing smarter, scalable solutions.
Tech-Savvy Leadership – Leverage CRM systems (Salesforce preferred) and automation tools to improve service delivery.
Cross-Functional Collaboration – Work closely with sales, operations, and product teams to ensure seamless customer support.
Senior Leadership Impact – Play a key role in shaping the company's service strategy and broader business goals.
What It Takes Proven Experience – 5+ years leading customer service teams in a fast-paced wholesale, retail, or logistics-driven environment.
Process & Systems Overhaul Expertise – You thrive on spotting inefficiencies and turning them into streamlined, scalable solutions that make a real impact.
Leadership Skills – A natural leader who motivates, inspires, and empowers their team.
Strategic & Hands-On – You know how to set a vision and execute it, rolling up your sleeves when needed.
Tech & Data Enthusiast – Strong experience with CRM systems (Salesforce highly regarded), process automation, and service analytics.
Problem-Solver & Innovator – A proactive thinker who thrives in a dynamic, fast-moving business.
Customer-First Mindset – Passionate about delivering top-tier service and ensuring every customer interaction is meaningful.
Why You'll Love It Here Make a Real Impact – You'll have the freedom and autonomy to implement meaningful improvements.
A Fast-Growing Business – Join a company on an exciting growth journey with room for career progression.
Recognition & Reward – We value and celebrate great work.
A Supportive, Collaborative Team – Work alongside driven professionals who are passionate about what they do.
Fun Perks & Culture – Regular team events, industry networking opportunities, and generous discounts on premium furniture.
Ready to Lead & Transform? If you're an impact-driven leader who thrives in a high-energy environment, we'd love to hear from you Apply now and take the next step in your leadership journey.
Seniority level Director Employment type Full-time Industries Furniture and Home Furnishings Manufacturing #J-18808-Ljbffr
-
Head Of Customer Experience And Growth
3 weeks ago
City Of Stonnington, Australia UHG Full timeHead of Customer Experience and Growth (VIC) Company Description At Unified Healthcare Group (UHG), our purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and achieve better outcomes through our med Ebridge platform.We provide secure online access to a national marketplace of GPs, Specialists, Nurses, Allied Health...
-
Head Of Care Services
3 weeks ago
City Of Boroondara, Australia Nurse Next Door Full timeHead of Care Services (Customer Experience) Nurse Next Door is a leading premium home care service provider operating franchises around Australia.Our Care Services Team plays a critical role in answering inbound calls, managing client inquiries, and coordinating client and employee schedules from all over Australia.With the purpose of "Making Lives Better",...
-
Head Of Managed Services
2 weeks ago
City Of Burnside, Australia Blackbird IT Full timeAdd expected salary to your profile for insights.Blackbird IT is at the forefront of innovative IT solutions, placing user productivity and accountability at the heart of everything we do.We're not your typical Managed Services Provider; we aim to redefine industry standards with our VISION 2026, emphasising a fun, supportive, and growth-oriented work...
-
Head Of Customer Experience And Growth
1 week ago
City Of Stonnington, Australia UHG Full timeCompany Description At Unified Healthcare Group (UHG), our purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and achieve better outcomes through our med Ebridge platform.We provide secure online access to a national marketplace of GP's, Specialists, Nurses, Allied Health Professionals and more.Our customers connect...
-
Head of Merchant Customer Journey
2 weeks ago
Melbourne City Centre, Australia NAB Full timeHead of Merchant Customer Journey - Job number: 798351 - Primary position location: VIC- Melbourne CBD - Category: Banking & Financial Services - Category: Business Banking - Category: Product Management - Work type: Permanent Full time - Closing at: Mar 10 2025 - 23:55 AEDT **Favourite** - **We are empowered to make a positive difference for customers and...
-
Head Of Customer Success
16 hours ago
Council Of The City Of Sydney, Australia SKUTOPIA Full timeHead of Customer Success SKUTOPIA is a fast-growing Australian Technology Driven third party logistics Company (3 PL).We're building innovative ecosystems that power the booming e-commerce industry.Our team is driven to create innovative products, a sustainable planet and society, and on a mission to democratise and decarbonise logistics.At SKUTOPIA, we...
-
Head Of Unit
3 weeks ago
City of Armadale, Australia Government Of Western Australia Department Of Health Full timeDo you want to be a part of a team that promotes and improves the health of its people and community? Are you looking for an organisation that listens to what you have to say, supports flexible working arrangements, health and wellbeing and is focused on engagement and culture? Then look no further. North Metropolitan Health Service (NMHS) fosters an...
-
Head of Customer Experience and Growth
1 day ago
City of Stonnington, Australia UHG (Unified Healthcare Group) Full timeCompany Description At Unified Healthcare Group (UHG), our purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and achieve better outcomes through our medEbridge platform. We provide secure online access to a national marketplace of GP's, Specialists, Nurses, Allied Health Professionals and more. Our customers...
-
Head Of Unit
3 weeks ago
City of Armadale, Australia North Metropolitan Health Service Full timeDo you want to be a part of a team that promotes and improves the health of its people and community? Are you looking for an organisation that listens to what you have to say, supports flexible working arrangements, health and wellbeing and is focused on engagement and culture? Then look no further. North Metropolitan Health Service (NMHS) fosters an...
-
Head Of Customer Success
3 weeks ago
Council Of The City Of Sydney, Australia SKUTOPIA Full timeAbout us: SKUTOPIA is a fast-growing Australian Technology Driven third party logistics Company (3 PL).We're building innovative ecosystems that power the booming e-commerce industry.Our team is driven to create innovative products, a sustainable planet and society, and on a mission to democratise and decarbonise logistics.At SKUTOPIA, we offer unique...
-
Service Operations Head
1 day ago
Blacktown City Council, Australia Rhino-Rack Full timeRhino-Rack is seeking an accomplished professional to assume the role of Service Operations Head. In this critical position, you will oversee the end-to-end delivery of customer service operations, ensuring that every interaction meets the highest standards of quality and efficiency.Your key responsibilities will include:Developing and executing...
-
Service Delivery Head
8 hours ago
Garden City, Victoria, Australia BARCO Full timeWe are looking for an experienced Service Delivery Head to join our team at BARCO. In this role, you will be responsible for developing and implementing robust processes to ensure a high-quality service is provided to both internal and external customers.The ideal candidate will have a strong background in customer service or depot environment with at least...
-
Whittlesea, Australia Estia Health Full timeSales and Customer Service RepresentativeWe are seeking a highly skilled and experienced Sales and Customer Service Representative to join our team. As a sales and customer service professional, your primary focus will be on managing occupancy levels by implementing various sales initiatives to acquire new clients and ensuring both residents and their...
-
Employee Benefits Coordinator
6 days ago
Whittlesea, Australia United Parcel Service Of America Full timeJob DescriptionThis Payroll Administrator role is responsible for ensuring accurate and timely payment of employees. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to maintain confidentiality of sensitive information.Key Skills:Payroll administration and financial operations.Microsoft Office tools,...
-
Head Of Ecommerce
2 weeks ago
Council Of The City Of Sydney, Australia UMENCO TALENT PTY LTD Full timeThis internationally renowned swim & ready-to-wear brand has a focus on contemporary silhouettes, luxurious fabrication and seamless craftsmanship.Role Overview UMENCO is currently recruiting a Head of e Commerce for an established swim and ready-to-wear brand who are known for their contemporary silhouettes and luxurious fabrics.The Head of e Commerce will...
-
Whittlesea, Australia Estia Health Full timeAbout the RoleWe are seeking a highly motivated and experienced Client Services/Sales Officer to join our team on a Full-Time basis. As a sales and customer service professional, your primary focus will be on managing occupancy levels by implementing various sales initiatives to acquire new clients and ensuring both residents and their relatives enjoy a...
-
Head of Commercial Development
5 days ago
City of Maribyrnong, Australia Swinburne University of Technology Full timeAbout the Role: As the Head of Programs and Operations, you will be responsible for leading Swinburne's efforts to transform student entrepreneurship, enhance staff participation in commercialisation pathways, and create seamless connections between IP management, commercialisation, and industry engagement.You will lead a small, dynamic team, including...
-
City Of Joondalup, Australia City of Joondalup Full timeJob DescriptionThe City of Joondalup prides itself on delivering exceptional services to its community, earning international recognition for its outstanding achievements. To maintain this high standard, we are seeking a motivated and creative customer service professional to lead our Customer Care team.Key ResponsibilitiesDevelop and implement...
-
Customer Service Specialist
4 days ago
City of Parramatta Council, Australia NSW Department of Communities and Justice Full timeDeliver exceptional customer service and support to users across multiple locations and applications.The NSW Department of Communities and Justice is seeking a skilled Customer Service Specialist, Service Desk Agent to provide Tier 1 support and advice in response to inquiries and requests about shared services products and services.About the RoleAs a key...
-
Head Of Department
3 weeks ago
City Of Stirling, Australia Department Of Education WA Full timeDivision: Independent Public School - Southwest Education Region Salary: Level 3, $137,428 - $150,385 per annum (pro-rata) (SEA GA 2023) This is a permanent full-time position commencing Term 2, 2025 Newton Moore Senior High School (SHS) provides students from Year 7 to 12 with a personalised educational experience.The school, at the heart of South...
