Senior Consultant And Product

1 week ago


Melbourne, Victoria, Australia National Australia Bank Full time
We have an amazing role available for a Senior Consultant – PPSR (Personal Properties Security Register) and Business Lending Product to own the end-to-end PPSR experience for Business Lending.
In this role, you will be responsible for communicating and maintaining the vision, roadmap, goals, plans, and expectations.
Drive world class, simple and intuitive experiences for customers and colleagues.
You'll join a high-performing business, backing talented individuals.
Experience in end-to-end business lending is essential.
In this Senior Consultant – PPSR and Business Lending Product role, you will: PPSR product owner and Business Lending process champion for the wider Business Lending Product team.
Product development - Drive development of product strategy and execution of product improvement roadmap from concept to implementation.
Product compliance - Ensure products are compliant with relevant internal policies, frameworks, and external regulations.
Product Process Management - Own and manage relevant product processes ensuring they are efficient and associated operational risks are known and managed.
Implement and deliver a standardised approach of PPSR and core Business Lending product changes inline with NAB change principles.
Drive process and policy simplification and strengthen customer and colleague experience via: Analysis of Operational Metrics, Net Promoter Scores, Voice Of Customer, Complaints, and Events data and address root cause.
Re-engineering and review PPSR process and policy (simplification and removal in key spaces) that drive fulfilment and operations high volume work, risks, and rework.
Process and channel improvement and simplification – get it right first time and reduce cost to serve.
What you will bring: PPSR process, industry and/or legislative exposure.
Product Owner or Lean Six Sigma (or equivalent operations management) experience.
Ability to identify and articulate customer needs and interpret complex requirements of external parties.
Experience or exposure to project/change management and go-to-market execution experience, ideally in managing the implementation of change initiatives including integration into sales/operations teams.
Proven ability to define, develop, deliver & review business improvement and change plans.
Analytical & problem-solving skills including the ability to collect, synthesise and analyse complex data and situations to identify insights and opportunities; coupled with taking a strategic and risk view to develop sustainable decisions.
A diverse and inclusive workplace works better for everyone.
We know that our people make us who we are.
That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves.
In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected, and celebrated.
We are committed to providing an environment where you can work your way.
If you think this role is the right fit for you, we would love to hear from you.
Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Unsolicited CVs from agencies will not be accepted.
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