Customer Care Consultant

Customer Care Consultant - Carole Park QLDBlackwoods Springfield Lakes, Queensland, Australia Join or sign in to find your next job Join to apply for the Customer Care Consultant - Carole Park QLD role at Blackwoods Customer Care Consultant - Carole Park QLDBlackwoods Springfield Lakes, Queensland, Australia1 day ago Be among the first 25 applicants Join to apply for the Customer Care Consultant - Carole Park QLD role at Blackwoods Your Opportunity We're on the lookout for an enthusiastic Customer Care Consultantto join our friendly and supportive team in Carole Park, QLD If you love chatting with people and solving problems over the phone, this could be the perfect role for you.
Your Opportunity We're on the lookout for an enthusiastic Customer Care Consultantto join our friendly and supportive team in Carole Park, QLD If you love chatting with people and solving problems over the phone, this could be the perfect role for you.
As part of our Customer Care Contact Centre, you'll be the first point of contact for our customers helping them with everything from product questions to order issues.
You'll play a key role in making sure every customer feels heard, supported, and satisfied.
This is a fast-paced, rewarding role where you'll be encouraged to think on your feet, find solutions, and make a real difference.
We've got a great training and development program to help you hit the ground running and grow your skills from day one.
What You'll Be Doing Delivering friendly, helpful service to Blackwoods customers—mostly over the phone, but also via email and other systems Taking ownership of customer enquiries and resolving them quickly and efficiently Using customer history to understand their needs and spot upsell opportunities Building strong relationships and staying up to date with our products and processes Letting customers know about new products and services when relevant What You'll Bring Experience in a high-volumecall centreenvironment is a big plus (but not a dealbreaker)A customer-first mindset and a knack for solving problems Great communication skills — especially over the phone Confidence working independently in a small, close-knit team Familiarity with Microsoft and/or cloud-based CRM systems Why Our Team Enjoys Being Part Of Blackwoods To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including: Competitive permanent salary and incentives Team member discounts, and offers from over 300 corporate partners Attractive Wesfarmers share plans every year Flexible working with access to our 'All Can Flex' program Highly successful Refer-A-Friend program – earn up to $2,000 for each referralRegular team events, celebrations, birthdays, milestones and BBQs Generous paid parental leave Free onsite free parking and moreNEXT STEPSIf you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today.
We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing outAs part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Retail Office Equipment Referrals increase your chances of interviewing at Blackwoods by 2x Get notified about new Customer Service Advisor jobs in Springfield Lakes, Queensland, Australia.
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