Client Delivery Director

5 days ago


Sydney, New South Wales, Australia Cxnpl Full time

At Cxnpl, we are revolutionizing the banking industry with our cutting-edge software and operational platform. As a Client Delivery Director, you will play a pivotal role in orchestrating the technical delivery management of client onboarding onto our platform and creating a scalable playbook and framework to run future client delivery programs.

The Role

You will lead teams to execute client configuration and deployment activities, working cohesively with clients as well as product, engineering, legal, compliance, service & operations teams. A Client Delivery Director at Cxnpl will be responsible for all aspects of setting up banking configurations across clients, driving decisions with client stakeholders, outlining timelines/delivery and acting as a coordination point across working level teams (both in clients and within Cxnpl) to lead the end-to-end client implementation.

  • Manage the implementation and execution project plan, including dependencies from clients and teams (product, engineering, legal, compliance, servicing and operations)
  • Act as the single owner of client delivery plan and ensure successful delivery
  • Manage critical activities (e.g. testing windows, release coordination, go-live and cutovers)
  • Ensure consistency in how client onboarding and delivery occurs across the company, and a playbook to scale

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