Broker Support Officer

2 days ago

North Ryde, New South Wales, Australia Randstad Australia Full time

Broker Support Officer

Your new company

Join this fast growing start-up as they look to grow the residential and commercial side of their business. They pride themselves on delivering unparalleled value to brokers. They are all about simplicity in their process and excellence in their offering. Building long-term relationships based on trust and transparency and exceptional service is at the center of what they do. In this Broker Support Officer role you will enjoy working within a dynamic, supportive and growing team. This role offers fantastic career progression opportunities. Join today and you will have the opportunity to contribute your ideas and drive positive change within the organisation

Your new role

As a Broker Support Officer you will be responsible for supporting new and existing brokers using the platform with general enquiries, onboarding requirements and compliance. You will also be a key point of contact to other stakeholders, including lenders and business partners.

You will work alongside and in partnership with the Business Development and Practice management teams to support and deliver an exceptional experience and customer service to brokers.

This is a permanent position with fantastic career progression. We are looking for an energetic and confident communicator who will always put the customer first.

Some of your responsibilities will include:

Manage inbound enquiries (phone, online, mail)Act as the main liaison between brokers, clients and lendersManage new broker onboarding and offboarding requirementsEnsure all broker enquiries are followed up promptly and professionallySupport the accreditation process for new brokersEffectively manage Broker profiles on the CRM and Aggregation PlatformSupport lenders and other business partners with their enquiries and requestsSupporting business development managers and the wider operations teamDrive customer acquisition and retention through superior customer serviceIdentify and escalate any potential risk issues
Your skills and experience Residential experienceExcellent written and verbal communication skills Highly organized and have acute attention to detail You're tech savvy and can pick up new systems easilyProblem solving skillsYou understand what it means to work in a process driven and time demanding environment and do so with ease. Knowledge of finance broking compliance requirements highly desirable You're great at building and maintaining relationships. Your benefits Accelerate your career with opportunities for career growth and development. Competitive salary packageComprehensive training and mentoringFun and dynamic team environmentRegular company-wide social events You will love working with them Your next step Does this sound like the right role for you? Then apply now Alternatively, please feel free to contact Ella Murray Golden - Consultant on or to discuss further. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. skills broker support, Aggregation, lending, broker support officer, credit, lending, residential, commercial, mortgages
qualifications Knowledge of finance broking compliance requirements highly desirable
education Secondary School/High School

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