Senior Technical Product Manager

5 days ago

Brisbane, Queensland, Australia Flight Centre Alumni Full time

Hello, Hej, 你好, Salut

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel

As the Technical Product Manager you'll ensure that technical platforms meet customer and business needs. In this role you will partner with business stakeholders to describe technical capabilities and identify gaps, and work closely with cross-functional delivery teams to develop roadmaps that support current and future business needs.

If you have a Customer-centric mindset with the ability to gather insights to inform product decisions, and would like to part of our PM&E (Product Management & Enginering) Leisure area, driving technical direction, please apply

Day to day:

  • Define product vision and work closely with product, engineering, design, and marketing teams
  • Spearhead the roll-out and success of our global contact centre within a CRM ecosystem
  • Support the Integration of customer interaction channels (telephony, digital, bots)
  • Collaborate with global cross-functional teams for seamless integration with Genesys Contact Centre
  • Support and prioritize product and customer requirements
  • Align engagement tools with company strategy and OKRs
  • Drive product adoption and enhance customer experience

You'll be perfect for the role if you have:

  • 6+ years professional experience in a technical product management role or similar
  • A bachelor's degree or demonstrated equivalent experience
  • Familiarity with agile methodologies and Atlassian tools (Confluence, Jira Product Discovery, Jira Software) or similar
  • Ability to manage product life cycles and drive product strategy and execution
  • Customer-centric mindset with the ability to gather insights to inform product decisions
  • Excellent leadership and communication skills for guiding teams and collaborating with stakeholders
  • Proven ability to influence stakeholders and drive alignment across teams.
  • Strong experience in product management, especially in customer service and CRM
  • In-depth knowledge of CRM and Genesys Contact Centre tools with experience integrating them a plus
  • Strong analytical and problem-solving skills for assessing market needs and translating them into product requirements

Office hours: Standard, however may require outside of hours due to Global nature of the role

What you'll enjoy

  • Tick destinations off your bucket list with our discounts on travel and accommodation.
  • Employee Share Scheme through Equate Plus.
  • Access to in-house financial and health services, and internal 24/7 gym.
  • Receive ongoing training and professional development through the Flight Centre Landing.
  • Preference for internal progression through Brightness of Future: Employees have the right to see a clear pathway to achieving career ambitions.
  • Global career opportunities in a network of brands and businesses at your fingertips.
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs.
  • Various social events to promote networking, the celebration of wins, and sometimes just for fun (Global Gathering Portugal).

We value you

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone.​ We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

Who we are

Since our beginning, our vision has always been to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting Together, we are a family (we call ourselves Flighties).

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism.

  • Senior Engineer, M365 Migration

    2 weeks ago

    Brisbane, Queensland, Australia Product and Technology Full time

    Update your details, view your application and progress >> Login Job search Job search e.g. "Administrator, Melbourne" Refine searchWork type Full time 1 Region Australia 1 Location Australia Queensland 1 Brand Product and Technology 1 Category Apply now Job no: 520517LS Brand: Product and TechnologyWork type: Full time Location: Queensland Categories:...

  • Engineer M365 Productivity And Collaboration

    2 weeks ago

    Brisbane, Queensland, Australia Product And Technology Full time

    Update your details, view your application and progress Login Job search Job search e.g."Administrator, Melbourne" Refine search Work type Full time 1 Hybrid 1 Region Australia 1 Location Australia Queensland 1 Brand Product and Technology 1 Category Engineer M365 Productivity and Collaboration (Senior) - South Bank, QLD Apply now Job no: Brand: Product and...

  • Technical Writer

    2 weeks ago

    Brisbane, Queensland, Australia Technical Concept GmbH Full time

    We're looking for a Junior to Mid level Technical Writer / Document Controller to be part of a small InfoSec team within a Global Organisation.The role.More administrative than your typical technical writer role; Reviewing and updating a large set of internal policy and procedure documents while communicating with relevant stakeholders and SME's for their...

  • Engineer M365 Productivity And Collaboration

    2 weeks ago

    Brisbane, Queensland, Australia Product And Technology Full time

    Update your details, view your application and progress LoginJob search Job searche.g."Administrator, Melbourne"Refine search Work type Full time1Hybrid1Region Australia1Location AustraliaQueensland1Brand Product and Technology1Category Engineer M365 Productivity and Collaboration (Senior) - South Bank, QLDApply now Job no:520857Brand: Product and...

  • Engineer M365 Productivity and Collaboration

    2 weeks ago

    Brisbane, Queensland, Australia Product and Technology Full time

    Update your details, view your application and progress >> LoginJob searchJob searche.g. "Administrator, Melbourne"Refine searchWork typeFull time1Hybrid1RegionAustralia1LocationAustraliaQueensland1BrandProduct and Technology1CategoryEngineer M365 Productivity and Collaboration (Senior) - South Bank, QLDApply nowJob no:520857Brand:Product and TechnologyWork...

  • Engineer M365 Productivity and Collaboration

    2 weeks ago

    Brisbane, Queensland, Australia Product and Technology Full time

    Update your details, view your application and progress >> Login Job search Job search e.g. "Administrator, Melbourne" Refine searchWork type Full time 1 Hybrid 1 Region Australia 1 Location Australia Queensland 1 Brand Product and Technology 1 CategoryEngineer M365 Productivity and Collaboration (Senior) - South Bank, QLD Apply now Job no: Brand: Product...

  • Technical Product Manager

    2 weeks ago

    Brisbane, Queensland, Australia StudentUniverse Full time

    Update your details, view your application and progress >> LoginJob searchJob searche.g. "Administrator, Melbourne"Refine searchWork typeFull time1RegionAustralia1LocationAustraliaQueensland1BrandProduct and Technology1CategoryTechnical Product Manager - (Websites and App) South Bank, QLDApply nowJob no:521329Brand:Product and TechnologyWork type:Full...

  • Senior Mobile Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Product and Technology Full time

    Update your details, view your application and progress >> Login Job search Job search e.g. "Administrator, Melbourne" Refine searchWork typeRegionLocationBrandCategorySenior Mobile Engineer - South Bank, QLD Apply now Job no: a520357SD Brand: Product and TechnologyWork type: Full time, Hybrid Location: Queensland Categories: Information & Technology At...

  • Technical Sales Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Proactive Technical Recruitment Full time

    Australian Owned Business Flexible working hours Central Brisbane LocationAre you are experienced technical sales representative within the industrial, automation or pneumatics space?Can you build client relationships easily and confidently sell to all levels of management tiers within a business?If so, Proactive Global has an exciting opportunity available...

  • Senior Software Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Product and Technology Full time

    Update your details, view your application and progress >> Login Job search Job search e.g. "Administrator, Melbourne" Refine searchWork type Full time 1 Region Australia 1 Location Australia Queensland 1 Brand Product and Technology 1 CategorySenior Software Engineer - South Bank, QLD Apply now Job no: 521286GCDM Brand: Product and TechnologyWork type:...

  • Technical Product Manager

    2 weeks ago

    Brisbane, Queensland, Australia Flight Centre Alumni Full time

    Hello, Hej, 你好, Salut At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel We're looking for a Technical Product Manager to join the team As the Technical Product Manager you'll ensure that technical...

  • Product Technical Manager

    2 weeks ago

    Brisbane, Queensland, Australia Hanson Full time

    Product Technical Manager - ConcreteBased at our laboratory facility in Skygate, Brisbane Airport. This role reports to the Queensland Regional Technical Manager.Being solutions focused, we are looking for someone with materials skills who can offer up the best solution whilst developing relationships with our sales & production teams and customers, so we...

  • Senior Technical Officer

    2 weeks ago

    Brisbane, Queensland, Australia Raytheon Technologies Full time

    Unspecified Gain hands-on experience in deep level troubleshooting, technical investigations, and reporting. Support asset serviceability in the Operations and Support phase of a products life cycles. Assist in engineering design development, implementation, and monitoring activities. Raytheon Australia is a trusted capability partner delivering some...

  • Senior Technical Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Hansen Technologies Full time

    Senior Technical Analyst About The Role Exciting opportunity for technical/application support professionals to join our next generation utilities billing software division based in Brisbane.This is a key role in driving success as part of an onsite team, that is responsible for the implementation and ongoing support of billing, meter asset management...

  • Senior Software Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Product and Technology Full time

    Kia Ora, Hola, สวัสดี, Guten Tag Flight Centre's Corporate Travel Brands' technology team have an opportunity for Senior Java Engineer to join us in our Finance Operations team. Our culture is one of accountability and curiosity and we thrive in an ever-changing environment; where multiple teams collaborate to get the job done and deliver...

  • Senior Technical Program Manager

    2 weeks ago

    Brisbane, Queensland, Australia Microsoft Full time

    Overview The Azure Kubernetes Service (AKS) team delivers a managed Kubernetes service on Azure to make enterprises successful at building, deploying, and managing cloud native applications. The team is responsible for building AKS' features and experiences, improving its fundamentals like reliability, scale and performance as well as expanding its...

  • Technical Product Manager

    2 weeks ago

    Brisbane, Queensland, Australia Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their...

  • Senior Technical Program Manager

    2 weeks ago

    Brisbane, Queensland, Australia Microsoft Full time

    OverviewThe Azure Kubernetes Service (AKS) team delivers a managed Kubernetes service on Azure to make enterprises successful at building, deploying, and managing cloud native applications. The team is responsible for building AKS' features and experiences, improving its fundamentals like reliability, scale and performance as well as expanding its ecosystem...

  • Senior Technical Manager

    2 weeks ago

    Brisbane, Queensland, Australia Blue Power Partners Full time

    Full timeAdd expected salary to your profile for insightsBlue Power Partners provide market-leading support in developinglarge-scale renewable energy projects. We work across the sector with a range of developers and technology companies to manage, oversee and optimize development and construction optimization of onshore wind, solar, pumped hydroelectric,...

  • Engineering Manager

    2 weeks ago

    Brisbane, Queensland, Australia Product and Technology Full time

    Update your details, view your application and progress >> Login Job search Job search e.g. "Administrator, Melbourne" Refine searchWork typeRegionLocationBrandCategoryEngineering Manager - South Bank, QLD Apply now Job no: 520649GP Brand: Product and TechnologyWork type: Full time Location: Queensland Categories: Information & Technology At Flight Centre...