Global Learning and Development Leader

2 weeks ago

Melbourne, Victoria, Australia Flight Centre Alumni Full time
Are you passionate about cultivating learning excellence on a global scale? Do you thrive on designing and implementing innovative programs that unlock potential and create business impact? If so, we have the perfect opportunity for you

We are seeking four dynamic and visionary leaders to serve as our Global Learning Leaders across Leisure, Corporate Customer Experience, Corporate Operations and Global Business Services.

Life at FCTG

Since our beginning, our vision has always been to "open up the world for those who want to see."

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting Together, we are a family (we call ourselves "Flighties").

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.


About the opportunities...


Via each of these pivotal roles, you will lead the strategic charge in shaping the future of learning within the relevant division. You will collaborate with global stakeholders across FCTG's leisure, corporate and business services areas to identify key development needs and design comprehensive strategies to address them.

*These roles can be based in FC Head Offices globally, with the exception of Business Services which is Brisbane based.

Through your strategic leadership capability you will:
  • Develop and implement a global development strategy aligned with the Brands' vision, values, and objectives
  • Design, deliver, and continuously improve development programs, incorporating appropriate trends, methodologies, and technologies
  • Establish key performance indicators (KPIs) to measure the effectiveness of development initiatives and drive data-driven decision-making
  • Collaborate cross-functionally with HR, Learning & Development peers, Talent Management, and other areas to ensure alignment and integration of development efforts
  • Stay abreast of industry trends and best practices in learning and development, sharing insights and driving thought leadership within FCTG.

You'll be perfect for the role if you have:

  • 8+ years of experience in senior learning and development or related role
  • Proven experience in corporate operations/senior L&D leadership role preferably within the retail or travel industry
  • Demonstrated track record of deployment of high impact customer facing learning solutions, preferably within the retail or travel industry.
  • Experience with digital learning technologies and associated platforms
What you'll enjoy:
  • Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd
  • Development: individualised Learning & Development pathway options
  • Exclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
  • Travel Discounts: including family and friends - flights, hotels, tours, cruises, travel insurance and more
  • Flexibility: Monday to Friday week, business hours with flexible/hybrid options
  • Brightness of Future: career opportunities in a network of brands and businesses across the globe - we promote from within
  • Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to 24/7 internal gym
  • Mental Health: support and Employee Assistance Program for staff and family
  • Social: regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Lisbon in 2024)
  • Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
  • Sustainability: the protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

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