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Global Content and Distribution Leader

5 months ago

Melbourne, Victoria, Australia Flight Centre Alumni Full time

About the Opportunity

This role is responsible for the global direction and structure for the Global Supply Leisure Content Distribution area with the goal of improving content and product distribution to our selling partners.

The area is responsible for connectivity of content through API's and manual load, product support, trouble shooting, data management, supplier and vendor interaction, governance of product and automation focused on business improvements through process and RPA.

This leadership role is pivotal in implementing strategic initiatives that enhance outputs, achieve efficiencies, control and reduce cost, drive business improvements and innovation, and ensure service level agreements are adhered to.

The key metrics of success is accuracy, turnaround time, productivity and service delivery.

What you will be doing:

  • Strategic Planning: Develop and drive a long-term database management strategy that balances the seasonality of annual contracting with ongoing specials, promotions and product maintenance to support the Leisure "always on" product strategy
  • Team Leadership: Lead, inspire and develop global content distribution teams onshore and offshore. Implementation of team structure and workflow management that maximises productivity of our global content distribution workforce with focus on improved communication, increased productivity and accuracy
  • Process Optimisation: Identify opportunities for process improvements and implement efficient and cost-effective solutions to enhance operations. Foster a culture of continuous improvement by encouraging innovation, implementing best practices, and staying up-to-date with industry trends and emerging technologies
  • Stakeholder Management: Build and maintain relationships with key stakeholders, including vendors, suppliers and partners. Seek opportunities for collaborations and partnerships that can support business growth
  • Performance Management: Establish and track KPIs to measure the organisation's performance. Regularly review and analyse data to make informed decisions and adjustments to achieve operational goals
  • Operational and Technical Efficiency: Maximise operational efficiency by working closely with our PM&E teams. Achieve our technology goals and ensure we work within our technical road map to provide a low touch partnership for our suppliers and brands

What you will need:

  • Minimum five years of experience in a senior leadership role
  • Minimum five years of experience in a product focused role
  • Relevant qualifications
  • Ability to travel internationally and domestically as required

** Please advise your leader before applying **