Facilitation Team Assistant Team Leader

1 month ago


Melbourne, Victoria, Australia Flight Centre Alumni Full time

About the Opportunity

The Flight Centre Travel Academy (FCTA) Facilitation Team Assistant Team Leader (ATL) is an operational role. The purpose of the role is to support the Education Leader and team in an ATL capacity whilst managing your workload as a Facilitator.

The ATL will support the development and performance of the Facilitator Team and in the business KPIs and measurables as outlined in FCTA's Business Plan.

What you will be doing:

Facilitation (80%)

  • Fulfill the role of an FCTA Facilitator as per the relevant job description: Flight Centre Travel Academy -

Leadership (20%)

Operational:

  • Follow FCTA OBW policies
  • Oversee one of the team directorships
  • Assist the Team Leader (TL) with interviews during the recruitment process for new staff
  • Share and conduct monthly one-on-ones for the Facilitation team (4 per month), including the provision of clear feedback and direction when required, as directed by the TL
  • Help run facilitation WBM's in the absence of the TL and assist in planning days
  • Assist in communication and buy-in for changes across the facilitation team
  • Assist in driving business plans and goals
  • Monthly Business meeting with TL (x2) and key stakeholders (Torrens University x 1)
  • Perform TL duties if required in the TL's absence i.e. SWOT and stakeholder meetings

Behavioural:

  • Lead by example
  • Inspire and motivate, creating a positive culture through following our team's expectations
  • Support the TL in providing leadership, vision, and direction to the team
  • Conduct honest feedback/outcome conversations with students, facilitators, and leaders

Salary: $95,000 plus super + potential 10% incentive

Location: BNE/SYD/MEL/ADL/PER

What you will need:

  • Minimum five years' Travel and Tourism industry experience
  • Facilitation/online facilitation experience
  • Leadership experience
  • Experience with LMS Platform Blackboard and/or Canva
  • Graduate Certificate in Teaching and Learning or equivalent is desired

** Please advise your leader before applying **



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