Connect Chat Banker

4 weeks ago

Sydney, New South Wales, Australia Westpac Banking Corporation Full time
Job Description
  • Unique opportunity to join a supportive and caring team culture
  • Bring your passion for customer service and help us achieve Westpac Vision
  • Start date 24th May. Multiple, full-time, permanent positions based in Parramatta
    How will I help?

    The role of a Connect Chat Banker is to service and fulfil banking needs of customers quickly, accurately, and efficiently on a range of general banking enquiries while achieving specific performance objectives aligned to the role.

    As a Connect Chat Banker, you'll be responsible for providing outstanding customer service primarily via a live chat to our St George and Westpac clients.

    What do I need?

    Our ideal candidate has strong communication skills and an ability to navigate numerous systems to support our customers. You will describe yourself as a curious and inquisitive problem solver, able to find the best solutions for your clients. Furthermore, you'll be passionate about delivering great service with care and respect. You'll have the ability to multitask with exceptional attention to detail which will be critical to your success in this role. In addition, the below requirements will also be highly regarded:
    • Experience servicing complex customer enquiries in a structured environment
    • Strong communication skills, able to provide complex solutions in written form and in a professional manner
    • Solutions driven, able to provide appropriate solutions to customers in a timely manner
    • Technically savvy and
    • A self-starter and proactive professional, interested in starting a career in baking and finance
      To be successful in this role, you'll be required to work across our operating hours Monday to Friday 7:00 AM to 9:00 PM and Saturday and Sunday 8:00 AM to 6 PM. Penalty rates apply

      What's in it for me?

      As well as job flexibility and the financial benefits for being part of the Westpac team (like banking, wealth and insurance offers) you'll be paid fairly, and trained so your career can grow as you do. You'll also be encouraged to take part in our fun community projects as a paid volunteer.

      What's it like to work there?

      We aim to provide one big, supportive team of people who love to help our customer Create a better future together. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion

      How to I Apply?
      Start here. Just click on the APPLY button.

      As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If an adjustment is required to assist you during our recruitment process, please email

      Do you need reasonable adjustments during the recruitment process?

      At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community. We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call Option 1.2 or email

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