Guest Service Attendant

1 week ago

Adelaide, South Australia Skycity Entertainment Group Full time

Eos - A Greek goddess of the dawn; Eos emerged each morning to bring light and luminescence to the world. An embodiment of hope and optimism, EOS by SkyCity captures a captivating moment of change.

Right now, we are looking for Guest Service Attendants to join our EOS team.

What does the role look like?

As a Guest Service Attendant, your primary role entails extending a warm and friendly welcome to all guests, ensuring they have a positive and memorable first impression. A key aspect of your responsibility involves assisting with handling guests' baggage, making their arrival and departure experience seamless and convenient. Beyond the initial greetings, you will proactively anticipate and fulfill guests' needs, going the extra mile to provide personalized and attentive service. Your dedication to delivering exceptional care will be evident in every interaction, aiming to exceed guests' expectations and make their stay truly exceptional. Another essential part of your role will involve offering expert recommendations on local attractions, restaurants, events, and activities. These recommendations will be thoughtfully tailored to suit the individual preferences of each guest, enhancing their overall experience during their stay. As a Guest Service Attendant, you will embody our "live extraordinary" guest experience culture and exceed the heightened expectations of luxury and indulgence that we have promised our guests. You will ensure that our five brand pillars at EOS are reflected in every aspect of our service: distinctive, unexpected, indulgent, personalized, and magnetic.

What you will look like?

As an ideal candidate for this role, you will bring a proven track record of delivering exceptional customer service and creating memorable guest experiences within the luxury hotel industry. Holding a Full Driver's License, you will have the confidence and expertise to handle various types of vehicles, including manual transmissions. Your phone etiquette will be warm and inviting, and your written and verbal communication skills will be of the highest calibre.

With a service-oriented mindset, you will excel in paying meticulous attention to detail. Thriving in fast-paced environments, you will effectively and efficiently prioritize workloads to ensure smooth operations. Your extensive knowledge of South Australia's hospitality and tourism sectors will enable you to provide valuable insights to our guests. Additionally, you will be a supportive and motivating team member, contributing to the success of the wider EOS by SkyCity team.

About the process

As our Guest Service Attendants drive a range of vehicles daily, our recruitment process will involve an Interview, Driving Assessment and Functional Assessment, and all applicants must possess a full drivers licence (not a P1 or P2 licence).

What's in it for you?

Besides working with great people and getting firsthand experience of SkyCity's newest entertainment offerings, you will also be rewarded with a range of employee benefits including;

  • Free employee meals available at our employee restaurant
  • In-house dry-cleaning service, which is also available for personal use at a discounted rate
  • Subsidised car parking and public transport tickets
  • Discounts available across SkyCity Adelaide outlets
  • Employee reward and recognition programmes
  • Fantastic career and professional development opportunities as we grow.

No recruitment agencies please.

The career opportunities we have at SkyCity are so diverse, and so are we. We don't just accept differences, we celebrate and support them. We recruit based on capability and performance - regardless of gender, gender identity or expression, race, national origin, age, educational background, disability or religious beliefs. SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care

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