Careers – Manager Integrated Service

3 weeks ago

Coolangatta, Australia Airservices Full time
Job Description:

Be an integral member of the Service Management & Support Services management team, building and maintaining a high-performing and accountable team, playing a key role in the successful delivery of service outcomes for customers within Airservices.

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world's airspace and provision of aviation rescue fire fighting services at Australia's busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country – from bustling cities to regional and remote locations, including an island. This team keep Australia's aviation industry safe every day of the year, both in the air and on the ground.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

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Job Responsibilities:
  • Defining performance measures and metrics, customer satisfaction surveys, performing trend analysis, and reporting on key performance and quality measures.
  • Developing the capability of the team, addressing future requirements of transitioning from a system to service focus by leading a capability uplift to achieve our strategic objectives.
  • Developing and communicating a mission and strategic vision for the Integrated Service Operations Centre aligned to organisational priorities and objectives.
  • Ensuring that operations centre complies with CASA, ICAO, Statutory Authorities and Airservices Australia technical, security and safety standards.
Job Requirements:
  • Strong interpersonal and communication skills with the ability to develop effective relationships and influence key stakeholders at all levels in the organisation.
  • High level of verbal communication skills with the ability to interact and collaborate with senior managers, various teams within CTEO, Airservices and external Service Providers.
  • Demonstrated analytical and problem-solving skills that ensure that underlying problems are identified, and robust action plans are enacted.
Qualification & Experience:
  • Tertiary qualifications and/or significant experience leading a customer focused IT Service Management organisation within a large/complex organization, and a minimum of ITIL foundations certification.
  • Experience in writing executive level reports, briefing papers and memos, and developing business cases.
  • Proven leadership and people management skills, with experience building effective high- performance cultures that improve service outcomes, develops, and retains staff.
Job Details:

Company: Airservices

Vacancy Type: Full Time

Job Location: Coolangatta, QLD, AU

Application Deadline: N/A

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