Senior Claims Consultant

1 month ago

Perth, Western Australia Marsh Full time

Marsh is seeking candidates for the following position based in West Leedervile office:



Senior Claims Consultant, Workers Compensation Claims Management



What can you expect?

JLT Risk Solutions Pty Ltd are a standalone business unit within the Marsh Pacific overarching business that enjoys a 95% market share cross Australia. We've developed a unique method to provide risk financing and management solutions for Local Government clients. JLT works with mutual funds in particular, demonstrates this ability to work innovatively with our clients to produce effective solutions designed to protect their assets, people and community. We proudly service over 500 Local Government organisations across Australia.

Our Perth team manage a not-for-profit industry based mutual indemnity scheme (LGISWA) owned by 145 Western Australia local governments and focused on meeting their unique requirements. To learn more please visit

You will manage a portfolio of Workers Compensation claims. This role requires you to deliver high quality claims management services, working collaboratively with the clients and our broader claims team to produce cost effective outcomes for the scheme. In turn, this brings the best outcome and timely settlement of claims.



What is in it for you?


Marsh strongly believes in "Feeling comfortable bringing your whole self to work is a fundamental right of every colleague." We offer following benefits to our employees so they feel valued each day at work:

  • Leading training and development program
  • Flex @ Marsh
  • Professional environment where your career path really matters and is supported in our global organization
  • Great team environment with energetic and supportive colleagues.



We will count on you to:

  • Deal efficiently with the client enquiries.
  • Contribute to planning and delivery of relationship management through regular and constructive communications with clients.
  • Visit clients and legal providers regularly.
  • Providing end-to-end claims management.
  • Submit claims reports as required.
  • Continuously work towards professional development by attending external and internal sessions.
  • Ensure compliance with Worker Compensation and Injury Management Act 1981, including the Principle and Standards as set out by the Regulator.



What you need to have:

  • Knowledge and insurance claims experience in Workers Compensation and claims.
  • Experience in the interpretation of relevant acts in making liability decisions.
  • Experience in the management of complex claims.
  • Demonstrated initiative and understanding when managing confidential information.



What makes you stand out?

  • Strong communication, interpersonal and stakeholder management skills.
  • Computer literacy, including intermediate skills in MS Excel, Outlook & Word.
  • Good negotiation skills and ability to influence positive outcomes.
  • Self-motivation and organisational skills.
  • The ability to plan and work independently and prioritise workloads.



Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit , follow us on LinkedIn and Twitter.



Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.



At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.



Marsh is proud to be an accredited Family Friendly Workplace , and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit and search "Marsh" under endorsed employers.



Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

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